✦ Luna Orbit — Customer Success & Support

Senior Account Manager

at CodexIT

📍 Remote, US Remote 💰 $80K – $120K USD / year Posted April 07, 2026
Salary $80K – $120K USD / year
Type Full-Time
Experience senior
Exp. Years 5+ yrs
Education Not specified
Category Customer Success & Support
5+ years in account managementclient successor similar role3+ years in a Managed Service Provider (MSP) environmentExperience managing complex client environments or enterprise accountsStrong executive communication and relationship management skillsProven ability to lead cross-functional teams without direct authorityAbility to think strategically while managing day-to-day executionHighly organizedproactiveand solutions-driven
Experience supporting healthcare organizationsUnderstanding of healthcare systems (EHRcomplianceworkflows)Familiarity with IT infrastructurecloud environmentsand cybersecurityExperience leading executive-level client reviewsExperience using ConnectWise Manage
ConnectWise Manage
Account managementClient successSLA managementExecutive communicationCross-functional leadershipQBRsConnectWise ManageRelationship managementEnterprise accountsHealthcare ITIT infrastructure
strategic thinkingproblem-solvingleadershipstakeholder managementproactivitycommunication
Industry Healthcare IT
Role Subtype Senior Customer Success Manager
Tech Domains IT infrastructure
senior account managercodexitremotehealthcaremspconnectwise manageexecutive communicationcross-functional leadershipaccount managementclient successslaqbrsrelationship managemententerprise accountshealthcare itit infrastructurecybersecurityservice deliveryhealthcare providershealthcare organizations
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