Position Details

Type Full-Time

Experience senior

Exp. Years Not specified

Education Not specified

Category AI & Machine Learning

About this role

Intercom is seeking a Senior AI Product Manager to define and lead the development of AI-driven customer support products. The role involves shaping AI strategy, collaborating with research teams, and delivering impactful AI solutions.

Key Responsibilities

Define AI product vision and strategy
Lead AI system development
Collaborate with research and engineering teams
Translate AI capabilities into customer products
Drive AI innovation and adoption

Technical Overview

The role requires expertise in AI and machine learning, product management, and data analysis. Technologies include AI platforms, Python, and deep learning frameworks, with a focus on building scalable AI systems.

Ideal Candidate

The ideal candidate is a senior AI product manager with extensive experience in AI and machine learning, capable of leading AI strategy and product development. They should have strong collaboration skills and a customer-focused mindset, with the ability to translate complex AI capabilities into user-friendly products.

Must-Have Skills

AIMachine LearningPythonAI product managementroadmap developmentAI systemscustomer understanding

Nice-to-Have Skills

ML researchDeep LearningAI platformsAI researchproduct development

Tools & Platforms

AI platformsAI systemsML frameworks

Required Skills

AIArtificial IntelligenceMachine LearningMLDeep LearningPythonAI product managementAI systemsroadmapcustomer research

Hard Skills

AIArtificial IntelligenceMachine LearningMLML researchPythonDeep LearningData analysisAI platformsAI product managementRoadmap developmentAI systemsCustomer researchProduct strategyAI research

Soft Skills

leadershipcommunicationcollaborationproblem-solvingstrategic thinkingcustomer obsessiondecision-makingfast-paced environment

Industry & Role

Industry SaaS

Job Function Leading AI product strategy and development for customer support solutions

Role Subtype AI & Machine Learning

Tech Domains Artificial Intelligence, Machine Learning, Deep Learning, Python

Keywords for Your Resume

AIArtificial IntelligenceMachine LearningMLDeep LearningAI product managementAI systemsroadmapcustomer researchproduct strategyAI researchPythonData analysisAI platformsdeep learning

Deal Breakers

Lack of experience in AI product management, No experience with AI systems or research, Unable to work onsite in Dublin

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