✦ Luna Orbit — Customer Success & Support

Senior Amazon Connect Engineer

at Expedia Group

📍 Washington - Seattle Campus Unknown 💰 $184K – $258K USD / year Posted March 13, 2026
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Position Details

Salary $184K – $258K USD / year
Type Not Specified
Experience mid
Exp. Years 3+ years
Education Not specified
Category Customer Success & Support

About this role

This role involves designing and leading enterprise-scale contact center solutions using Amazon Connect and AWS services, including telephony, AI integration, and serverless architecture.

Key Responsibilities

  • Lead Amazon Connect implementations
  • Design IVR and contact flows
  • Build integrations with external systems
  • Implement AI features with Amazon Lex and Polly
  • Ensure secure, scalable contact center architecture

Technical Overview

Focus on Amazon Connect, AWS cloud services, telephony/VoIP, serverless integrations, and AI-powered contact center features.

Ideal Candidate

The ideal candidate is an experienced Amazon Connect engineer with deep expertise in AWS services, telephony, and contact center architecture. They are skilled in designing scalable, serverless contact solutions and integrating AI capabilities.

Must-Have Skills

Amazon Connect expertiseExperience with AWS servicesTelephony/VoIP knowledgeDesigning contact center solutionsServerless integrations

Nice-to-Have Skills

Conversational AIAWS LambdaAmazon LexPollyContact LensIntegration with CRM/ERP systems

Tools & Platforms

Amazon ConnectAWSLambdaAPI GatewayKinesisEventBridgeSNSSQSDynamoDBS3Amazon LexPollyContact Lens

Required Skills

Amazon ConnectAWSTelephonyVoIPLambdaAPI GatewayKinesisContact LensPollyDynamoDBS3

Hard Skills

Amazon ConnectAWSCloud contact centerTelephonyVoIPAmazon LexPollyContact LensServerless architectureAPI GatewayLambdaKinesisEventBridgeSNSSQSDynamoDBS3

Soft Skills

leadershipproblem-solvingcommunicationcollaborationcustomer focus

Industry & Role

Industry Travel, Technology, SaaS, Customer Service
Job Function Design and lead cloud-based contact center solutions using Amazon Connect and AWS

Keywords for Your Resume

Amazon ConnectAWSCloud contact centerTelephonyVoIPAmazon LexPollyContact LensServerless architectureAPI GatewayLambdaKinesisEventBridgeSNSSQSDynamoDBS3Serverless

Deal Breakers

Lack of Amazon Connect experience, No AWS or telephony knowledge, Insufficient experience with serverless architectures

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