Position Details

Type Full-Time

Experience senior

Exp. Years Not specified

Education Not specified

Category AI & Machine Learning

About this role

Serve as a hands-on Solutions Architect for Applied AI Acceleration, helping customers adopt Amazon Connect AI capabilities. Lead technical discovery, perform customer data readiness assessments, and enable customers to progress from proof-of-concept to pre-production by ensuring their data systems are AI-ready.

Key Responsibilities

Lead technical discovery sessions to understand business requirements and AI readiness
Assess, prepare, and structure customer data assets for AI agents
Identify data gaps and establish data pipelines for AI readiness
Ensure knowledge bases, CRMs, and backend systems are AI-ready before agents go live
Help customers move from proof-of-concept to pre-production for Amazon Connect deployments

Technical Overview

The role focuses on applied AI solution architecture for contact centers using Amazon Connect. It centers on customer data readiness activities—structuring data assets, building/connecting data pipelines, and ensuring knowledge bases, CRMs, and backend systems support agentic AI deployments reliably.

Ideal Candidate

The ideal candidate is a senior Applied AI Solutions Architect with strong customer-facing experience accelerating adoption of Amazon Connect AI capabilities. They specialize in customer data readiness—assessing data landscapes, identifying gaps, establishing data pipelines, and ensuring knowledge bases, CRMs, and backend systems are AI-ready to move customers from proof-of-concept to pre-production.

Must-Have Skills

Hands-oncustomer-obsessed Solutions ArchitectLead technical discovery sessionsCustomer Data Readiness: assessingpreparingand structuring customer data assetsEnsure knowledge basesCRMsand backend systems are AI-ready before agents go liveMove customers from proof-of-concept to pre-production for Amazon Connect deploymentsTranslate findings into actionable implementation plansWork at the intersection of contact center operations and applied AI

Required Skills

Applied AI Solutions ArchitectureSolutions ArchitectAmazon Connectagentic AI adoptioncustomer data readinessdata readinessdata pipelinesknowledge baseCRMAI-ready backend systemstechnical discovery sessionsimplementation plansproof-of-conceptpre-productioncontact center operationsgo-to-market plansAWS Specialist and Partner OrganizationASP

Hard Skills

Solutions ArchitectureAmazon ConnectApplied AI Solutions ArchitectureAgentic AI adoptionTechnical discovery sessionsCustomer data readinessData readiness assessmentStructuring customer data assetsAI-ready knowledge basesAI-ready CRMsAI-ready backend systemsData pipelinesGap identificationProduction-ready AI deploymentsProof-of-concept to pre-production enablementData landscape evaluationContact center operationsGo-to-market plans for technology domainsCustomer engagement

Soft Skills

Customer obsessionHands-on technical leadershipStakeholder communicationCollaborationTranslation of discovery findings into plansProblem solvingCustomer-facing consultingInnovation mindsetBuilding strategic and data-driven businesses

Industry & Role

Industry SaaS

Job Function Applied AI solutions architecture to accelerate Amazon Connect AI adoption

Role Subtype Solutions Architect

Tech Domains Amazon Web Services

Keywords for Your Resume

Senior Applied AI SAApplied AI Acceleration Solutions ArchitectureSolutions ArchitectApplied AI Solutions ArchitectureAmazon Connectagentic AI adoptioncustomer data readinessdata readinessdata pipelinesknowledge baseCRMcontact center operationsproof-of-conceptpre-productiontechnical discovery sessionsimplementation plansgo-to-market plansAmazon Web ServicesAWS Specialist and Partner OrganizationASP

Deal Breakers

Must have experience with customer data readiness (assessing, preparing, structuring data assets for AI agents), Must have Amazon Connect AI adoption/solutions architecture exposure (explicitly referenced in responsibilities)

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Senior Applied AI SA, Applied AI Acceleration Solutions Architecture

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