✦ Luna Orbit — Product Management

Senior Associate, Product Management - Customer Engagement (Business Cards & Payments)

at Capital One Financial

📍 3 Locations Unknown 💰 $111K – $126K USD / year Posted April 15, 2026
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Position Details

Salary $111K – $126K USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Product Management

About this role

Capital One is hiring a Senior Associate Product Manager for Customer Engagement within Business Cards & Payments. The role focuses on building servicing experiences for Capital One agents and customers, generating product insights from servicing data using AI.

Key Responsibilities

  • Build servicing experiences for agents and customers for Accounts Payable and Expense Management
  • Collaborate with tech teams to define comprehensive acceptance criteria
  • Break down business epics into features and user stories, driving MVP delivery
  • Use hypothesis-driven assessment of data to ensure features meet business needs
  • Use AI on servicing data to identify customer pain points and design solutions

Technical Overview

This product role leverages AI to analyze servicing data, identify customer pain points, and design solutions. You will work with tech, design, data science, and subject-matter experts to define acceptance criteria, break epics into user stories, and deliver MVPs in an agile environment, with exposure to AI-driven development tools such as Cursor, Claude Code, and GitHub Copilot.

Ideal Candidate

The ideal candidate is a Product Manager (Senior Associate) with strong customer engagement product experience in Banking, specifically around Business Cards & Payments, Accounts Payable, and Expense Management. They have a demonstrated interest and aptitude for Al, including hands-on experimentation with AI-driven development tools like Cursor, Claude Code, and GitHub Copilot or building automations using AI agents. They excel at breaking down epics into user stories, defining acceptance criteria, working in an agile environment, and delivering MVPs while using hypothesis-driven data assessment to identify customer pain points.

Must-Have Skills

demonstrated interest and aptitude for Albuild servicing experiences that provide clarity and fast resolutions to customer inquiriescollaborate with tech teams to build comprehensive acceptance criteriabreakdown business epics into features and user storiesdrive your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature testown and prioritize feature development roadmapsensure all necessary processes and procedures are followed to manage riskwork autonomously in an agile environment to conduct research and develop featuresleverage AI to perform analysisidentify customer pain pointsand design solutions

Nice-to-Have Skills

formal on-the-job experience with Al

Tools & Platforms

CursorClaude CodeGitHub Copilot

Required Skills

product managementAI interestacceptance criteriauser storiesMinimal Viable Product (MVP)business epicshypothesis-driven assessment of dataagile environmentfeature development roadmapsrisk management processesservicing experiencesCursorClaude CodeGitHub CopilotAI agentscustomer pain pointsAI analysis

Hard Skills

product managementAI interest and aptitudeAI-driven development environmentsCursorClaude CodeGitHub CopilotAI agentsservicing experiencesacceptance criteriauser storiesbusiness epicsMinimal Viable Product (MVP)hypothesis-driven assessment of datafeature development roadmapsrisk management processes and proceduresagile environmentresearchfeature developmentdata analysisleveraging AI to perform analysisidentify customer pain pointsbusiness-focused product decisionstechnology trendsarchitecture strategyproduct platforms delivery

Soft Skills

human-centered collaborationcross-functional collaboration with tech teamsdesignerstechnologistsdata scientistsand subject-matter expertscommunicationgrowth mindsetautonomyprioritizationleadership and collaborationcustomer empathydriving team toward MVPinnovation mindsettransformational leadership

Industry & Role

Industry Banking
Job Function Lead product development for customer engagement servicing experiences powered by AI-driven insights.
Role Subtype Product Manager
Tech Domains AI & Machine Learning

Keywords for Your Resume

Senior AssociateProduct ManagementProduct ManagerCustomer EngagementBusiness Cards & PaymentsBC&PAIAlacceptance criteriauser storiesMinimal Viable Product (MVP)MVPbusiness epicsfeature development roadmapsagile environmenthypothesis-driven assessment of datacustomer pain pointsservicing experiencesAccounts PayableExpense Managementservicing dataCursorClaude CodeGitHub CopilotAI agents

Deal Breakers

Demonstrated interest and aptitude for Al, Ability to build servicing experiences for customer inquiries related to Accounts Payable and Expense Management

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