About this role
Senior Business Analyst responsible for leading ServiceNow enhancements, scoping initiatives, and translating business needs into requirements and delivery plans.
Key Responsibilities
- Business analysis & technical delivery for ServiceNow enhancements
- Requirements definition & documentation
- Solution design & platform partnership
- Demand intake, governance & quality
- Testing & delivery support
Technical Overview
ServiceNow platform, requirements engineering, modeling techniques, testing strategies, agile delivery, enterprise governance
Ideal Candidate
The ideal candidate is an experienced senior business analyst with ServiceNow expertise, CSA certification, and a strong background delivering complex ServiceNow enhancements in enterprise settings.
Must-Have Skills
Experience serving as a Senior Business Analyst in complex enterprise environmentsStrong requirements elicitationanalysisvalidationand documentationExperience supporting IT Delivery using Agileiterativeor waterfall methodologiesAbility to operate effectively at both strategic and tactical levelsStrong facilitation and stakeholder management skillsExperience supporting enterprise platformspreferably ServiceNowServiceNow Certified System Administrator (CSA) or equivalent experienceExperience using modeling techniques (process flowsuse casescontext diagrams)Travel up to 5%
Nice-to-Have Skills
Experience with ServiceNow platform demandsExperience with governance and quality assuranceExperience working with technical delivery teamsKnowledge of ITIL conceptsExperience with testing strategies and acceptance criteria
Tools & Platforms
ServiceNowJiraConfluence
Required Skills
ServiceNowrequirements elicitationfunctional/non-functional requirementsAgile/waterfall experiencestakeholder managementtestingdocumentationprocess modeling
Hard Skills
ServiceNowRequirements elicitationFunctional requirementsNon-functional requirementsAgileTestingDocumentationStakeholder managementProcess modelingProcess flowsUse casesContext diagrams
Soft Skills
FacilitationCommunicationStakeholder managementCollaborative partneringStrategic thinkingDetail-oriented
Certifications
Required
ServiceNow Certified System Administrator (CSA)
Keywords for Your Resume
senior business analystservice nowserviceNow CSArequirements elicitationfunctional requirementsnon-functional requirementsagilewaterfallstakeholder managementtesting strategydocumentationbusiness analysisenterprise platformsacceptance criteriaprocess modelingprocess flowsuse casescontext diagramsServiceNowCSABusiness AnalysisAgiletesting
Deal Breakers
Lack of ServiceNow CSA or equivalent experience, Inability to travel up to 5%
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile