Position Details

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Bachelor's degree

Category Sales & Business Development

About this role

Senior Business Development role focused on Telco CX leveraging Generative AI and GenAI to modernize customer journeys and enhance contact center solutions. Responsibilities include GTM strategy, cross-functional execution, and executive-level communication.

Key Responsibilities

Engage with senior Telecom CX executives for baseline and to-be state
Communicate Telecom Enterprise architecture and telephony integration
Run EBCs and business engagements for contact center domain
Knowledge of Generative AI & Agentic AI capabilities
Transform telecom contact centers

Technical Overview

Scope includes AI/ML and GenAI capabilities, data analytics, and contact center technologies (Amazon Connect, Genesys, Avaya, Nice, Google CCAI). Emphasis on turning data into strategic recommendations and negotiating complex partnerships.

Ideal Candidate

Ideal candidate is a senior growth-focused business development leader with 5+ years in GTM, sales, and data/AI. Must demonstrate ability to craft value propositions for Telecom CX, drive cross-functional programs, and negotiate complex partnerships in contact center ecosystems.

Must-Have Skills

Go-To-MarketBusiness DevelopmentSalesConsultingData & AI technologiesAI/MLGenAIAnalyticsDatabaseStorageLeadership decisionsCommunication

Nice-to-Have Skills

Data interpretationNegotiating complex legal agreements

Tools & Platforms

Amazon ConnectGenesysAvayaNiceGoogle CCAI

Required Skills

Go-To-MarketBusiness DevelopmentSalesConsultingData & AI technologiesAI/MLGenAIAnalyticsDatabaseStorageLeadership decisionsCommunication

Hard Skills

Go-To-MarketBusiness DevelopmentSalesConsultingAI/MLGenAIAnalyticsDatabaseStorageLeadership decisionsCommunicationContact center solutions

Soft Skills

Executive communicationStrategic thinkingCross-functional collaboration

Industry & Role

Industry Telecom

Job Function Develop and execute growth strategies for Ring SMB within Amazon Key & Ring SMB, driving GTM programs and channel partnerships.

Role Subtype Business Development

Tech Domains Amazon Web Services, AI & Machine Learning, Power BI, Tableau

Keywords for Your Resume

senior business developmenttelecom cxgenerative aiagentic aicontact centerto be stateleadership decisionscommunicationamazon connectgenesysavayanicegoogle ccaIanalyticsdata aigenaistoragedatabasego-to-marketbusiness developmentsalesai/ml

Deal Breakers

Lack of 5+ years Go-To-Market or Business Development experience, No experience with data/AI technologies (AI/ML, GenAI, Analytics, Database, Storage), Lack of ability to articulate business value to senior leadership

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Senior Business Development, Telecom CX

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