Position Details

Salary $20 – $33 USD / year

Type Full-Time

Experience senior

Exp. Years Minimum of 4 years of data entry or related experience

Education High school diploma or GED equivalent

Category Finance & Accounting

About this role

Senior Carrier Accounts Payable Representative responsible for resolving direct payables inquiries, analyzing complex paperwork issues, and releasing direct payments to partners according to required controls. The role emphasizes accuracy, compliance, and exceptional customer service while handling high-volume inbound calls.

Key Responsibilities

Resolve daily issues using systems functionality and established processes and meet quality/error rate guidelines
Release direct payments to partners according to required procedures and controls
Analyze data to resolve complex problems and open direct payables questions
Manage high-volume incoming calls, answer partner questions, and log call details
Identify trends and contribute ideas for process improvements

Technical Overview

Uses established processes and system functionality to manage direct payables workflows, log call details, and navigate C.H. Robinson core systems. Preferred experience includes Navisphere; Microsoft Office Suite is also preferred.

Ideal Candidate

The ideal candidate is a senior-level accounts payable professional with 4+ years of data entry or related experience and 2+ years of customer service experience using both written and verbal communication. They are highly accurate, comfortable working in a fast-paced, transactional environment, and experienced with direct payables workflows and Navisphere (preferred).

Must-Have Skills

High school diploma or GED equivalentMinimum of 4 years of data entry or related experienceMinimum of 2 years of strong customer service experience leveraging written and verbal communication skills

Nice-to-Have Skills

Proficiency in Microsoft Office SuiteAt least 1 year of experience using the Navisphere systemWell-developed written and verbal communication skillsPositiveprofessional attitude with the ability to handle conflict and sensitive topicsStrong interpersonal skillsCritical thinking skills

Tools & Platforms

Microsoft Office SuiteNavisphere

Required Skills

accounts payabledirect payments releasedirect payablesdata entrycustomer servicewritten and verbal communicationcritical thinkingquality standardserror rate guidelinescompliancecall loggingMicrosoft Office SuiteNavisphereprocess improvements

Hard Skills

Accounts payableDirect payments releaseDirect payablesData entryData analysisCustomer-provided standard operating proceduresQuality standardsError rate guidelinesData accuracy and complianceCall loggingProblem resolutionPaperwork issue resolutionProcess improvementMicrosoft Office SuiteNavisphere system

Soft Skills

Exceptional customer serviceCommunication skillsCritical thinkingAbility to work well under pressureDeadline managementSound judgmentEscalation of complex mattersProfessional and clear communicationRelationship buildingConflict handlingInterpersonal skillsHandling sensitive topicsProfessional attitudeCoaching and backup support

Industry & Role

Industry Logistics

Job Function Resolve direct payables inquiries and ensure timely, compliant payment releases to carrier partners

Role Subtype Senior Accountant

Keywords for Your Resume

Senior Carrier Accounts Payable RepresentativeAccounts payabledata entrycustomer servicewritten and verbal communicationdirect payablesdirect paymentsrelease direct paymentsquality standardserror rate guidelinescompliancecall detailslog call detailscritical thinkingdeadlinesMicrosoft Office SuiteNavisphereprocess improvementsescalate complex mattersstandard operating proceduresaccounts payablecall logging

Deal Breakers

High school diploma or GED equivalent, 4+ years of data entry or related experience, 2+ years of strong customer service experience leveraging written and verbal communication skills

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