✦ Luna Orbit — AI & Machine Learning

Senior Cloud Engineer

at Kforce

📍 Doral, FL Onsite Posted March 27, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years Not specified
Education Bachelor's degree
Category AI & Machine Learning

About this role

This role involves designing, implementing, and supporting AI-powered voice solutions within contact centers, focusing on natural language interactions and telephony integration.

Key Responsibilities

  • Design conversational AI voice flows
  • Implement AI/NLU-driven voice solutions
  • Support telephony infrastructure integration
  • Troubleshoot and optimize voice flows
  • Ensure security and scalability

Technical Overview

The technical environment includes AI/NLU technologies, cloud telephony platforms like Five9, call flow design, APIs, web services, and voice bot frameworks, emphasizing hybrid IVR models and analytics.

Ideal Candidate

The ideal candidate is a mid-level AI/ML engineer with expertise in conversational AI, natural language understanding, and experience with cloud telephony platforms like Five9. They should have a proven track record in developing and implementing AI-driven voice IVR solutions in contact center settings.

Must-Have Skills

Experience integrating telephony platforms with AI/NLU servicesProven experience implementing conversational or AI-driven voice IVRStrong background in voice-based solutionsExperience with Cloud Telephony/Contact Center PlatformsConversational AI & Voice TechnologiesConversational IVR designNatural Language UnderstandingAPIs and web services

Nice-to-Have Skills

Visual call flow buildersHybrid IVR modelsCall analytics and reporting tools

Tools & Platforms

Five9

Required Skills

Conversational AINatural Language UnderstandingNLUAI-driven voice IVRCloud TelephonyFive9Call Flow DesignAPIsWeb ServicesVoice Bot FrameworksHybrid IVRCall AnalyticsSecurityTelephony Integration

Hard Skills

Conversational AINatural Language UnderstandingNLUAI-driven voice IVRCloud TelephonyFive9Call Flow DesignAPIs and web servicesVoice bot frameworksHybrid IVR modelsCall analyticsSecurity requirements

Soft Skills

CommunicationTeamworkProblem-solvingIndependent workTechnical guidance

Industry & Role

Industry Telecom / Contact Center
Job Function Develop and support AI-driven voice solutions for contact centers
Role Subtype Systems Administrator
Tech Domains Active Directory, Microsoft 365, Azure, Amazon Web Services, VoIP / Unified Communications

Keywords for Your Resume

conversational ainatural language understandingNLUAI voice solutionscloud contact centerFive9call flow designivrapisweb servicesvoice bot frameworkshybrid ivrcall analyticssecuritytelephony integrationvoice IVRcloud telephonyAPIshybrid IVR

Deal Breakers

Lack of experience with telephony and AI/NLU integration, No proven experience with conversational IVR, No bachelor's degree, Location outside Doral, FL without willingness to relocate

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