✦ Luna Orbit — IT Support & Helpdesk

Senior Cloud Support Engineer - US Public Sector

at Snowflake

📍 US-GA-Atlanta Unknown Posted March 07, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Not Specified
Experience senior
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides advanced technical support for Snowflake Data Warehouse in the US Public Sector, focusing on resolving complex issues, managing escalations, and supporting sensitive government data and technologies.

Key Responsibilities

  • Provide technical support
  • Handle incident escalations
  • Support U.S. export-controlled data
  • Troubleshoot data and network issues
  • Collaborate with customers and teams

Technical Overview

The role involves supporting Snowflake Data Warehouse, big data, data integration, networking, incident management, and handling export-controlled data and security protocols.

Ideal Candidate

The ideal candidate is a senior cloud support engineer with experience supporting Snowflake Data Warehouse and related big data and data integration technologies. They are customer-focused, skilled in incident management, and capable of handling technical escalations in a fast-paced environment.

Must-Have Skills

Experience with Snowflake Data WarehouseTechnical support experienceAbility to handle incident escalationsExperience working in 24x7 environmentsKnowledge of operating systemsdatabasesbig data

Nice-to-Have Skills

Experience with U.S. export-controlled technologiesKnowledge of networkingExperience with technical case escalationsExperience with data integration tools

Tools & Platforms

SnowflakeData WarehouseBig Data toolsNetworking tools

Required Skills

SnowflakeData WarehouseBig DataData IntegrationConnectorsNetworkingOperating SystemsDatabase TechnologiesIncident ManagementTechnical SupportU.S. export-controlled technologiesTechnical DataSecurity

Hard Skills

Cloud SupportSnowflake platformData WarehouseBig DataData IntegrationConnectorsNetworkingOperating SystemsDatabase TechnologiesIncident ManagementTechnical SupportU.S. export-controlled technologiesTechnical DataSecurity

Soft Skills

Customer focusProblem-solvingCommunicationTeamworkFlexibilityResponsibilityAdaptability

Industry & Role

Industry Technology / SaaS / Cloud Computing / Public Sector
Job Function Deliver technical support for Snowflake Data Warehouse and related technologies in the public sector

Keywords for Your Resume

SnowflakeData WarehouseBig DataData IntegrationConnectorsNetworkingOperating SystemsDatabase TechnologiesIncident ManagementTechnical SupportU.S. export-controlled technologiesTechnical DataSecurity

Deal Breakers

Lack of experience with Snowflake Data Warehouse, No background in technical support or incident management, Inability to work in a 24x7 support environment, No experience with export-controlled technologies

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile