Position Details

Salary $114K – $228K USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Bachelor's degree in Computer Science, Information Technology, or related field

Category IT Support & Helpdesk

About this role

This role involves supporting and deploying cloud-based contact center solutions, troubleshooting telecommunication issues, and integrating systems with enterprise tools.

Key Responsibilities

Support cloud contact center systems
Troubleshoot VoIP and telecommunication issues
Configure and deploy contact center solutions
Integrate contact center with enterprise tools
Create technical documentation

Technical Overview

Technical scope includes cloud contact center platforms (Five9), VoIP, SIP trunking, system configuration, troubleshooting, and integration with CRM and IVR systems.

Ideal Candidate

The ideal candidate is a mid-level contact center engineer with experience in cloud-based contact center platforms, especially Five9, and strong troubleshooting skills in VoIP and telecommunication technologies. They should be adept at system configuration, integration, and technical documentation.

Must-Have Skills

Experience with cloud contact center platformsTroubleshooting VoIP and telecommunication technologiesConfiguring and deploying contact center solutionsIntegration with enterprise toolsTechnical documentation

Nice-to-Have Skills

Experience with Five9Knowledge of SIP trunkingNetworking conceptsPerformance monitoring

Tools & Platforms

Five9CRMIVRAPIs

Required Skills

Experience with cloud contact center platformsFive9VoIPSIP trunkingtroubleshootingsystem configurationperformance monitoringCRMIVRAPIstechnical documentation

Hard Skills

Cloud contact center platformsFive9VoIPTelecommunication technologiesSIP trunkingNetworking conceptsTroubleshootingSystem configurationPerformance monitoringTechnical documentationAPIsCRM integrationIVR systems

Soft Skills

CommunicationTroubleshootingTeamworkAnalytical skillsAttention to detail

Industry & Role

Industry Healthcare IT

Job Function Technical support and deployment of cloud contact center systems

Keywords for Your Resume

Senior Contact Center EngineerFive9cloud contact centerVoIPtelecommunication technologiesSIP trunkingTroubleshootingSystem configurationsPerformance monitoringCRMIVRAPIsTechnical documentationTeam collaborationNetworking conceptsCRM integration

Deal Breakers

Lack of experience with cloud contact center platforms, No troubleshooting experience with VoIP or telecommunication technologies, Missing Bachelor's degree in relevant field

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