Position Details

Type Full-Time

Experience senior

Exp. Years 5 or more years

Education Bachelor's Degree

Category Cloud & Infrastructure

About this role

This role involves designing, deploying, and maintaining contact center solutions using Cisco and AWS platforms, supporting enterprise communication needs in a healthcare environment.

Key Responsibilities

Design contact center solutions
Deploy and maintain Cisco Webex and AWS Connect
Troubleshoot complex issues
Lead upgrades and migrations
Collaborate with technical teams

Technical Overview

Technical scope includes Cisco Webex Contact Center, UCCE, AWS Connect, SIP, VoIP, CRM integrations, scripting, and network protocols, with a focus on troubleshooting, capacity planning, and platform migration.

Ideal Candidate

The ideal candidate is a senior contact center engineer with over 5 years of experience in Cisco Contact Center environments, proficient in UCCE, CVP, Finesse, and AWS Connect. They possess strong troubleshooting skills, certifications, and experience with CRM integrations, ready to lead contact center solutions in a healthcare setting.

Must-Have Skills

5 or more years experience within a Cisco Contact Center environmentExperience with Cisco UCCECVPFinesseHands-on experience with AWS ConnectStrong understanding of SIPVoIPnetwork protocolsBachelor's Degree

Nice-to-Have Skills

Cisco CertificationsExperience in a Labcorp environment

Tools & Platforms

Cisco Webex Contact CenterUCCEAWS ConnectSalesforceCUICAceyusWebex dashboards

Required Skills

Cisco Webex Contact CenterUCCECVPFinesseGatewayAWS ConnectIVRLambdaS3SIPVoIPCRM integrationsSalesforceCUICAceyusWebex dashboards

Hard Skills

Cisco Webex Contact CenterUCCECVPFinesseGatewayAWS ConnectIVRLambdaS3SIPVoIPCRM integrationsSalesforceCUICAceyusWebex dashboards

Soft Skills

collaborationproblem-solvingcommunicationmentoringadaptability

Certifications

Preferred

Cisco Certifications

Industry & Role

Industry Healthcare IT

Job Function Design and support enterprise contact center infrastructure

Keywords for Your Resume

Senior Contact Center EngineerCisco Webex Contact CenterUCCECVPFinesseGatewayAWS ConnectIVRLambdaS3SIPVoIPCRM integrationsSalesforceCUICAceyusWebex dashboardsCisco CertificationsContact CenterNetwork protocolsScriptingContact flows

Deal Breakers

Lack of experience with Cisco UCCE or Webex Contact Center, No experience with AWS Connect, No Bachelor's Degree, Less than 5 years experience in contact center environments

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