Position Details

Salary $40K – $50K USD / year

Type Full-Time

Experience mid

Exp. Years 2-3 years

Education Not specified

Category Customer Success & Support

About this role

Senior Customer Service Representative at Honest Pet, remote role supporting post-adoption customers; responsibilities include dog training programs, coordinating updates, and maintaining customer records.

Key Responsibilities

Dog training program development and implementation
Support post-adoption customers via phone and virtual calls
Gather and share updated photos/videos
Manage customer concerns and follow-ups
Maintain accurate records and follow-ups

Technical Overview

No formal software stack specified; relies on remote communication tools, record-keeping, and video/phone-based customer interactions.

Ideal Candidate

The ideal candidate is a mid-level customer service professional with a Dog Training Certificate, comfortable supporting post-adoption customers, and able to work remotely with flexible evening/weekend hours.

Must-Have Skills

At least 2-3 years of high touch customer service experienceDog trainer backgroundAbility to work remotelyExcellent follow-through and follow-upExcellent communication skills

Nice-to-Have Skills

Veterinary terminology (Preferred)

Tools & Platforms

Video conferencing toolsCRM

Required Skills

Dog TrainingDog Training CertificateCustomer ServiceRemote WorkVideo ConferencingEmailPhoneWritten CommunicationVerbal CommunicationFollow-upTime ManagementOrganizationRecord KeepingPost-Adoption SupportInsurance Training

Hard Skills

Dog TrainingCustomer ServiceRemote workVideo conferencing toolsPhone communicationRecord keepingNote-takingInsurance trainingPost-adoption support

Soft Skills

Excellent communicationRapport buildingOrganizational skillsTime managementCalm under pressureAttention to detailProactiveSelf-starter

Certifications

Required

Dog Training Certificate

Industry & Role

Industry SaaS

Job Function Provide high-touch post-adoption customer service and dog training support to Honest Pet customers.

Role Subtype Customer Support Specialist

Keywords for Your Resume

Senior Customer Service RepresentativeCustomer Service RepresentativeCustomer ServiceCustomer SupportDog Training CertificateDog trainerRemote workVirtual trainingPhone callsVideo callsRecord keepingFollow-upTime managementExcellent communicationPet safetyPet adoptionFlexible hoursEvenings and weekends2-3 yearshigh touch customer servicePost-adoptionFollow-throughOrganizationPost-adoption support

Deal Breakers

No Dog Training Certificate, Lack of dog training background, Cannot work remotely, No weekend/evening availability, Less than 2-3 years of high-touch customer service experience

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