✦ Luna Orbit — Customer Success & Support

Senior Customer Service Representative

at Optum

📍 Tampa, FL, US Remote 💰 $17 – $32 USD / year Posted March 06, 2026
Salary $17 – $32 USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

This remote role involves supporting patients by managing inquiries, coordinating care, and ensuring a positive patient experience in a healthcare setting.

  • Handle patient inquiries
  • Coordinate care
  • Support virtual patient interactions
  • Ensure patient satisfaction
  • Maintain communication

Focus on patient support, care coordination, and communication skills, with familiarity in virtual meeting platforms and patient management systems.

The ideal candidate is a patient-centered support professional with excellent communication skills and experience in healthcare support roles. They should be adept at managing patient inquiries and coordinating care in a remote environment.

Customer ServicePatient AccessCare CoordinationCommunication Skills
Virtual SupportHealthcare SupportPatient Inquiry Management
Virtual Meeting PlatformsPatient Management Systems
Customer ServicePatient AccessCare CoordinationCommunication SkillsVirtual SupportHealthcare SupportPatient Inquiry Management
Customer ServicePatient AccessCare CoordinationCommunication SkillsProblem SolvingVirtual SupportHealthcare SupportPatient Inquiry Management
CommunicationEmpathyProblem-solvingCustomer FocusTeamwork
Industry Healthcare / Medical
Job Function Provide patient support and care coordination remotely
Customer ServicePatient AccessCare CoordinationCommunication SkillsVirtual SupportHealthcare SupportPatient Inquiry ManagementRemoteSupportCustomer FocusTeamworkProblem-solving

Lack of healthcare support experience, Inability to work remotely, No experience in patient inquiry management

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