✦ Luna Orbit — Customer Success & Support

Senior Customer Success Area Lead (Digital/ Tableau)

at Salesforce

📍 4 Locations Hybrid 💰 $123K – $227K USD / year Posted April 02, 2026
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Position Details

Salary $123K – $227K USD / year
Type Full-Time
Experience mid
Exp. Years 0+ years
Education An academic degree or equivalent experience
Category Customer Success & Support

About this role

Agentforce & Data 360 Support Engineer providing hybrid, technical support for Salesforce Data 360 and Agentforce products, focusing on API programming, data management, and customer issue resolution.

Key Responsibilities

  • Develop and maintain technical expertise in Salesforce Data 360 and Agentforce
  • Demonstrate troubleshooting and problem-solving
  • Provide feature explanations and best practices
  • Manage customer expectations to maximize satisfaction
  • Create and curate knowledge content

Technical Overview

Hybrid role requiring CRM/cloud tech proficiency, API programming, big data, SQL/RDBMS, and certifications in Salesforce and Data 360 ecosystems.

Ideal Candidate

The ideal candidate is a mid-level customer success engineer with hands-on API programming, big data experience, and strong SQL/RDBMS skills. They thrive in a hybrid environment and can communicate effectively across multiple locations, with Salesforce CRM expertise and relevant certifications.

Must-Have Skills

Experience with Salesforce and/or CRM applications and other cloud-based technologiesAPI / programming experienceBig data experienceExperience with Database conceptsData management (RDBMS)and SQLDemonstrated skill in Customer Support or Customer Service in a customer-facing roleSalesforce DeveloperAgentforceData 360 Certifications

Nice-to-Have Skills

Bilingual PortugueseFrench or Spanish language proficiency

Tools & Platforms

SalesforceAgentforceData 360TableauCRM applications

Required Skills

Experience with Salesforce/CRM apps; API programming; Big data; SQL; RDBMS; CRM; Salesforce Developer Certification; Agentforce Certification; Data 360 Certification

Hard Skills

API programmingBig dataSQLRDBMSCRM applicationsSalesforce Developer CertificationAgentforce CertificationData 360 Certification

Soft Skills

troubleshootinganalyticalproblem-solvingcustomer servicecommunicationtime management

Certifications

Required

Salesforce Developer CertificationAgentforce CertificationData 360 Certification

Industry & Role

Industry SaaS
Job Function Serve as a technical support engineer for Salesforce Data 360 and Agentforce, assisting customers with integration, data management, and issue resolution.
Role Subtype Technical Support Specialist
Tech Domains Salesforce, Tableau, SQL / PostgreSQL, CRM systems, Data platforms, API

Keywords for Your Resume

agentforcedata 360support engineerhybridindianapolisatlantaseattlecrmsalesforceapi programmingbig datasqlrdbmscustomer supporttroubleshootingbilingual portuguesebilingual frenchbilingual spanishcertificationscrm applicationssalesforce developer certificationdata 360 certificationbilingual

Deal Breakers

No Salesforce/CRM experience, No API or programming experience, Unwillingness to work in a hybrid/onsite setting

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