About this role
Drive revenue growth by ensuring customer satisfaction and loyalty for Wonderlic customers. Manage existing accounts as a trusted advisor and drive renewals and expansion while ensuring clients derive maximum value from Wonderlic Select and Wonderlic Develop.
Key Responsibilities
- Drive revenue growth via renewals and expansion
- Manage and grow a portfolio of existing customers
- Ensure customer satisfaction and customer loyalty
- Serve as a trusted advisor aligning offerings with client strategic goals
- Develop successful long-term partnerships and maximize client value
Technical Overview
Role is customer success-focused within an HR technology and talent assessment context. The posting references science-based assessment expertise using I-O psychology, machine learning, and artificial intelligence, but does not require engineering or data tooling.
Ideal Candidate
The ideal candidate is a senior Customer Success professional with deep HR technology expertise and proven ability to drive renewals and expansion. They are commercially minded, able to manage a portfolio of existing customers, and can leverage sales acumen to ensure customer satisfaction, loyalty, and measurable revenue growth.
Must-Have Skills
deep expertise in the HR technology spacedrive revenue growth by ensuring customer satisfaction and loyaltyleveraging sales acumenmanage a diverse portfolio of existing customersdrive renewals and expansiondevelop successful long-term partnershipsensure clients derive maximum value from offeringsalign products with clients' strategic goalsnavigate complex client needs
Tools & Platforms
Wonderlic SelectWonderlic Develop
Required Skills
Senior Customer Success ManagerCustomer Successrenewalsexpansionrevenue growthcustomer satisfactioncustomer loyaltysales acumenHR technologycustomer portfolio managementtrusted advisorclient relationship managementlong-term partnershipsmaximize valueWonderlic SelectWonderlic Developtalent assessmentI-O psychologymachine learningartificial intelligence
Hard Skills
customer satisfactioncustomer loyaltyrevenue growthrenewalsexpansionsales acumenHR technology expertisemanaging a diverse portfolio of existing customersclient relationship managementtrusted advisoraligning products with client strategic goalscomplex client needs managementWonderlic SelectWonderlic Developtalent assessmentpredicting on-the-job performanceI-O psychologymachine learningartificial intelligenceevidence-based insightsHR assessments
Soft Skills
commercially oriented mindsetrelationship buildingcustomer advocacytrusted advisor behaviorstakeholder managementproblem-solvingcommunicationadvisory supportorganizationlong-term partnership management
Keywords for Your Resume
Senior Customer Success ManagerCustomer Success ManagerCustomer Successrenewalsexpansionrevenue growthcustomer satisfactioncustomer loyaltysales acumenHR technologyportfolio of existing customerstrusted advisorclient relationship managementlong-term partnershipsmaximize valueWonderlic SelectWonderlic Developtalent assessmentpredict on-the-job performanceI-O psychologymachine learningartificial intelligenceevidence-based insights
Deal Breakers
Must have deep expertise in the HR technology space, Must demonstrate experience driving renewals and expansion tied to revenue growth
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