✦ Luna Orbit — Customer Success & Support

Senior Customer Success Manager, Enterprise

at Zillow

📍 Remote, US Remote 💰 $32 – $55 USD / year Posted March 26, 2026
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Position Details

Salary $32 – $55 USD / year
Type Full-Time
Experience senior
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

About this role

This role involves managing a portfolio of large enterprise real estate brokerage clients, ensuring product adoption, retention, and expansion through strategic engagement and data-driven insights.

Key Responsibilities

  • Manage enterprise client portfolios
  • Drive product adoption and retention
  • Build executive relationships
  • Create adoption programs
  • Use data to inform strategies

Technical Overview

Focus on SaaS tools like Zillow Pro, Follow Up Boss, and Showcase, with skills in dashboard reporting, data storytelling, and client relationship management.

Ideal Candidate

The ideal candidate is a senior-level customer success professional with experience managing enterprise accounts, particularly in real estate SaaS. They excel in data storytelling, dashboard reporting, and building strong client relationships, with a focus on driving adoption, retention, and growth.

Must-Have Skills

Customer Success ManagementData storytellingDashboard reportingAccount management

Nice-to-Have Skills

CRM adoptionClient relationship managementCross-functional collaboration

Tools & Platforms

Zillow ProFollow Up BossShowcaseDashboardsReporting tools

Required Skills

Customer Success ManagementData storytellingDashboard reportingCRM adoptionAccount management

Hard Skills

Customer Success ManagementData storytellingDashboard reportingCRM adoptionAccount managementClient relationship managementCross-functional collaboration

Soft Skills

CommunicationStrategic thinkingAutonomyCreativityProblem-solvingRelationship building

Industry & Role

Industry Real Estate SaaS
Job Function Manage enterprise customer accounts to ensure product adoption and growth
Role Subtype Customer Success Manager

Keywords for Your Resume

Customer Success ManagerCustomer SuccessAccount managementData storytellingDashboard reportingCRM adoptionClient relationship managementCross-functional collaborationRemoteEnterprise brokerageZillow ProFollow Up BossShowcaseCustomer retentionCustomer expansionPost-salesBusiness growthData-drivenCustomer experienceAccount portfolioaccount managementdata storytellingdashboard reportingclient relationship managementcross-functional collaborationremoteenterprise brokeragecustomer retention

Deal Breakers

Lack of experience in customer success or account management, No remote work experience, No familiarity with real estate SaaS tools

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