✦ Luna Orbit — AI & Machine Learning

Senior Customer Success Specialist - GenAI, AWS Specialist and Partner Organization

at Amazon.com

📍 US, CA, Sunnyvale Unknown Posted March 13, 2026
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Position Details

Type Not Specified
Experience senior
Exp. Years Not specified
Education Not specified
Category AI & Machine Learning

About this role

This role involves driving enterprise adoption of AWS Generative AI services by developing customer success strategies, architecting solutions, and leading organizational AI transformation initiatives.

Key Responsibilities

  • Engage with customers to understand needs
  • Develop success plans for AI adoption
  • Architect AI solutions
  • Conduct technical workshops
  • Drive operational excellence in AI projects

Technical Overview

The technical environment includes AWS cloud services, Generative AI platforms, solution architecture, and customer engagement tools, focusing on operational excellence and strategic AI deployment.

Ideal Candidate

The ideal candidate is a senior professional with extensive experience in leading organizational AI transformations, particularly within AWS Generative AI services. They possess strategic thinking skills, customer success expertise, and the ability to architect technical solutions and engage executive stakeholders.

Must-Have Skills

Experience leading organizational AI transformationAWS Generative AI servicesCustomer success strategySolution architectureTechnical workshops

Nice-to-Have Skills

Experience as an AI practitionerData scientistML engineerAI researcher

Tools & Platforms

AWSAmazon Web ServicesGenerative AI services

Required Skills

AWSAmazon Web ServicesGenerative AICustomer SuccessSolution ArchitectureTechnical WorkshopsCustomer EngagementAI transformationOperational ExcellenceStrategic Thinking

Hard Skills

AWSAmazon Web ServicesGenerative AIAI transformationCustomer Success StrategiesSolution ArchitectureTechnical WorkshopsCustomer EngagementStrategic ThinkingOperational Excellence

Soft Skills

Strategic thinkingCustomer engagementCommunicationLeadershipProblem-solvingRelationship buildingExecutive communication

Industry & Role

Industry Technology
Job Function Lead AI transformation and customer success initiatives within AWS Generative AI services

Keywords for Your Resume

AWSAmazon Web ServicesGenerative AICustomer SuccessSolution ArchitectureTechnical WorkshopsCustomer EngagementAI transformationOperational ExcellenceStrategic ThinkingAWS Gen AICustomer Success StrategiesAI strategyData scientistML engineerAI researcher

Deal Breakers

Lack of experience leading AI transformation, No AWS Generative AI experience, No customer success strategy background

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