Position Details

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Not specified

Category Data & Analytics

About this role

Senior Data Scientist in Intercom's RAD team drives data-informed decision making by partnering with product teams, designing and building end-to-end data pipelines, and delivering scalable self-serve insights.

Key Responsibilities

Partner with product teams to define questions and metrics; build end-to-end data pipelines; develop product success metrics; shape semantic layers and self-serve interfaces; craft data stories for across R&D and broader company

Technical Overview

Focus on analytics, data pipelines, and data products; uses SQL, Python, statistics; leverages AI-assisted tooling to accelerate analysis and storytelling; works with product managers, designers, and engineers.

Ideal Candidate

The ideal candidate has 5+ years of data experience, strong SQL and statistics background, and a track record building data pipelines and self-serve analytics to influence product decisions.

Must-Have Skills

5+ years experience working with data to solve problemsStrong SQL skillsSolid grounding in statisticsExperience with data pipelines

Nice-to-Have Skills

Product analyticsAI-assisted toolingSemantic layersData storytelling

Required Skills

5+ years experience with data; strong SQL; statistics; data pipelines; self-serve insights; data storytelling; dashboards; Python; AI-assisted tools (Claude CodeCursor)

Hard Skills

SQLstatisticsdata pipelinessemantic layersPythonAI-assisted toolsClaude CodeCursordashboardsself-serve insights

Soft Skills

communicationstorytellingownershipcuriositycollaboration

Industry & Role

Industry SaaS

Job Function Deliver data-driven insights and scalable data products to inform Intercom's product and R&D decisions.

Role Subtype Senior Data Scientist

Tech Domains SQL / PostgreSQL, Python, Machine Learning

Keywords for Your Resume

Senior Data ScientistData ScientistSQLstatisticsdata pipelinesself-serve insightsdata storytellingdashboardsproduct analyticsAI-assisted toolsClaude CodeCursorPythonsemanticssemantic layersIntercom RADLondon

Deal Breakers

Less than 5 years of data experience, Weak SQL or statistics background, No experience building data pipelines

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