Position Details
About this role
This role involves designing and improving data models to support customer experience analytics, including forecasting and capacity planning, primarily using SQL and Python.
Key Responsibilities
- Develop data models for CX use cases
- Support ticket inflow forecasting
- Capacity planning
- Forecast accuracy refinement
- Data extraction and cleaning
Technical Overview
Focus on data modeling, statistical forecasting, and analytics using SQL, Python, and Tableau for operational decision support.
Ideal Candidate
The ideal candidate is an entry-level data scientist with a strong foundation in data modeling, SQL, and Python, eager to develop expertise in applied analytics and forecasting models to support customer experience functions.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with SQL or Python, No familiarity with data modeling or forecasting, No analytical or data preparation skills
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