Position Details

Salary $38 – $48 USD / year

Type Full-Time

Experience senior

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Senior desktop support role providing in-depth IT support for macOS, iOS, and Windows 11 environments, with management of Microsoft 365 apps and user onboarding/offboarding.

Key Responsibilities

Deliver in-person and remote technical support for macOS, iOS, and Windows 11; configure and maintain desktops, laptops, and mobile devices; manage Microsoft 365 apps; troubleshoot issues; document incidents and assist onboarding/offboarding

Technical Overview

Support across macOS, iOS, Windows 11; manage Microsoft 365 apps (Outlook, SharePoint, Teams, OneDrive); remote and onsite support; documentation and incident resolution

Ideal Candidate

The ideal candidate is a senior desktop support specialist with strong macOS, iOS, and Windows 11 experience, proficient with Microsoft 365 apps, and capable of delivering both remote and onsite support with excellent customer service.

Must-Have Skills

macOSWindows 11Microsoft 365

Nice-to-Have Skills

iOSSharePointTeamsOneDrive

Tools & Platforms

Microsoft 365OutlookSharePointTeamsOneDrive

Required Skills

macOSiOSWindows 11Microsoft 365OutlookSharePointTeamsOneDrive

Hard Skills

macOSiOSWindows 11Microsoft 365OutlookSharePointTeamsOneDrive

Soft Skills

customer servicetroubleshootingdocumentationonboardingoffboarding

Industry & Role

Industry Technology

Job Function Provide senior-level desktop support and IT helpdesk services for end users across macOS, iOS, and Windows 11 environments

Role Subtype Desktop Support

Tech Domains Microsoft 365, SharePoint

Keywords for Your Resume

Senior Desktop SupportmacOSiOSWindows 11Microsoft 365OutlookSharePointTeamsOneDriveend user supportremote supportonsite supportonboardingoffboardingdocumentationremoteConshohockensenior desktop supportmacoswindows 11microsoft 365outlooksharepointteamsonedrive

Deal Breakers

Must have experience with macOS, iOS, and Windows 11, Ability to work in a remote/hybrid environment, Not specified

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