✦ Luna Orbit — IT Support & Helpdesk

Senior Desktop Support

at Robert Half

📍 San Francisco, CA Onsite 💰 $45 – $55 USD / year Posted April 02, 2026
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Position Details

Salary $45 – $55 USD / year
Type Contract
Experience senior
Exp. Years 3-5 years
Education Not specified
Category IT Support & Helpdesk

About this role

Senior IT Support Engineer (Level 3) on a contract basis to support day-to-day IT operations, serve as escalation point for complex issues, and stabilize IT support processes for a distributed workforce in San Francisco.

Key Responsibilities

  • Act as a Level 3 escalation resource for advanced end-user issues across macOS, Windows, and SaaS
  • Provide guidance and knowledge sharing to IT support staff
  • Manage endpoint provisioning, configuration, patching, and compliance with MDM tools
  • Administer/supported core SaaS apps including Microsoft 365, Okta, Slack, Atlassian, Zoom
  • Support DNS, DHCP, VoIP, and conference room A/V

Technical Overview

Hands-on desktop support across macOS and Windows, with MDM tooling (Intune, Kandji, Automox) and core SaaS app administration (Microsoft 365, Okta, Slack, Atlassian, Zoom). Includes DNS/DHCP, VoIP, and A/V systems.

Ideal Candidate

The ideal candidate is a hands-on, senior IT support engineer capable of Level 3 escalation for macOS/Windows and SaaS platforms, proficient with MDM tools (Intune, Kandji, Automox) and core apps (Microsoft 365, Okta, Slack, Atlassian, Zoom). They should excel at documentation and cross-team collaboration in a fast-paced environment.

Must-Have Skills

Level 3 escalation resourcemacOSWindowsSaaS platformsIntuneKandjiAutomoxMicrosoft 365OktaSlackAtlassianZoomDNSDHCPVoIPA/V

Tools & Platforms

IntuneKandjiAutomoxMicrosoft 365OktaSlackAtlassianZoom

Required Skills

macoswindowsintunekandjiautomoxmicrosoft 365oktaslackatlassianzoomdnsdhcpvoipa/vend user supportlevel 3 escalationsenior desktop support

Hard Skills

macOSWindowsIntuneKandjiAutomoxMicrosoft 365OktaSlackAtlassianZoomDNSDHCPVoIPA/V

Soft Skills

Hands-onTroubleshootingDocumentationLeadershipCommunicationTeam Collaboration

Industry & Role

Industry Technology
Job Function Provide senior-level IT support and escalation for a distributed workforce, stabilizing IT operations and improving support processes
Role Subtype Desktop Support
Tech Domains Microsoft 365, Microsoft Azure, Cisco Networking, Meraki, Cybersecurity

Keywords for Your Resume

senior desktop supportlevel 3it support engineermacoswindowsintunekandjiautomoxmicrosoft 365oktaslackatlassianzoomdnsdhcpvoipa/vend user supportonsitelevel 3 escalation

Deal Breakers

Must have Level 3 escalation experience, Proficiency with Intune, Kandji, Automox, Strong macOS/Windows and SaaS platform knowledge

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