✦ Luna Orbit — Executive & General Management

Senior Director, Client Services

at Podean

📍 Remote, US Remote Posted March 19, 2026
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Position Details

Type Full-Time
Experience senior
Exp. Years 5+ years
Education Not specified
Category Executive & General Management

About this role

This role involves leading a team of client service professionals, managing strategic client relationships, and driving revenue growth within a remote eCommerce marketing agency.

Key Responsibilities

  • Lead client relationships
  • Manage client portfolios
  • Drive revenue growth
  • Oversee client onboarding
  • Coordinate with internal teams

Technical Overview

The role requires expertise in client relationship management, team leadership, and operational oversight, with familiarity in analytics and reporting tools.

Ideal Candidate

The ideal candidate is a senior client services leader with at least 5 years of experience managing client portfolios and leading remote teams. They excel at driving revenue growth, maintaining client satisfaction, and expanding business relationships within eCommerce or marketing sectors.

Must-Have Skills

Experience leading client services teamsStrong client relationship management skillsProven track record of revenue growthExperience managing multiple client portfoliosLeadership in a remote environment

Nice-to-Have Skills

Experience in eCommerce marketingKnowledge of retail marketplacesExperience with cross-sell and upsell strategiesFamiliarity with analytics and reporting tools

Tools & Platforms

CRM softwareAnalytics toolsClient reporting platforms

Required Skills

Client Relationship ManagementTeam LeadershipRevenue GrowthClient SatisfactionAccount ManagementBusiness ExpansionOperational OversightClient Onboarding

Hard Skills

Client Relationship ManagementTeam LeadershipStrategic PlanningRevenue GrowthCross-functional CollaborationClient SatisfactionAccount ManagementBusiness ExpansionOperational OversightClient Onboarding

Soft Skills

LeadershipStrategic ThinkingCommunicationTeam ManagementClient FocusProblem-solvingOperational Excellence

Industry & Role

Industry Marketing, eCommerce
Job Function Manage and grow client relationships to ensure satisfaction and revenue expansion
Role Subtype Client Services Manager

Keywords for Your Resume

client servicesclient relationship managementteam leadershiprevenue growthclient satisfactionaccount managementclient onboardingcross-sellupsellremoteclient portfoliosstrategic planningoperational oversighteCommerceretail marketplacesanalyticsreporting

Deal Breakers

Less than 5 years of experience in client services, No experience managing client portfolios, Lack of leadership in remote environments, No experience in eCommerce or marketing

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