About this role
Senior Director of Customer Success & Delivery leads Armada's post-sales organization across the Americas and US Federal, ensuring deployment excellence, security compliance, and long-term customer value realization in complex environments.
Key Responsibilities
- Regional CS & Delivery Leadership
- Deployment & Operational Execution
- Federal Security, Compliance & Accreditation
- Executive Stakeholder Engagement
- Adoption & Platform Growth
Technical Overview
Leads delivery across hardware, platform infrastructure, and AI workloads on Armada's edge infrastructure with FedRAMP/moderate/high contexts, ATO processes, and NIST 800-53 alignment.
Ideal Candidate
The ideal candidate is an accomplished Senior Director with 10+ years in customer success or delivery for large, regulated environments, and a strong technical foundation in AI infrastructure and edge computing. They excel at executive engagement, governance, and delivering mission-critical AI deployments in gov/enterprise settings.
Must-Have Skills
10+ years of experience in customer successtechnical deliveryprogram leadershipor professional servicesExperience leading large enterprise or federal technology deploymentsStrong technical foundation in AI infrastructureedge computingdata center platformsand GPU-accelerated workloadsExecutive-level communication skills with senior government and enterprise stakeholdersExperience operating in regulatedclassifiedor mission-critical environments
Nice-to-Have Skills
Direct experience with FedRAMP Moderate or High environmentsBackground supporting DoDIntelligence Communityor federal civilian agenciesExperience operating in disconnecteddeniedor edge environmentsExperience scaling AI or compute infrastructure from pilot to production
Tools & Platforms
AtlasGalleonLeviathanBridge GPU-as-Service
Required Skills
10+ years of experience in customer successtechnical deliveryprogram leadershipor professional services; experience leading enterprise/federal deployments; AI infrastructure; edge computing; GPU workloads; FedRAMP/NIST 800-53; ATO processes; executive engagement; governance
Hard Skills
AI infrastructureedge computingGPU-accelerated workloadsFedRAMP Moderate/HighNIST 800-53ATO processesSecurity complianceExecutive stakeholder engagementProgram governanceDelivery governance
Soft Skills
Executive communicationLeadershipStrategic thinkingStakeholder managementCollaborationAccountability
Keywords for Your Resume
Senior DirectorCustomer Success & DeliveryArmadaedge infrastructureAI infrastructureFedRAMPNIST 800-53ATOTS/SCIclearancegovernanceexecutive engagementproduction deploymentsAtlasGalleonLeviathanBridge GPU-as-a-ServiceremoteAmericasfederalTS/SCI clearancecustomer successdelivery governance
Deal Breakers
Active TS/SCI clearance required or strongly preferred, Experience delivering in regulated, classified environments, Proven ability to lead multi-team delivery programs
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