Position Details

Type Full-Time

Experience lead

Exp. Years Not specified

Education Not specified

Category Software Engineering

About this role

Senior Director of Engineering to establish and lead Intercom's Berlin R&D hub; responsible for strategy, people, and cross-site coordination to scale the engineering organization.

Key Responsibilities

Build and lead Berlin R&D hub
Set operating rhythm
Hire and develop team
Drive strategy and execution
Partner with global leadership

Technical Overview

Leadership of multi-site engineering orgs with focus on product delivery, R&D, and AI-enabled products; strong emphasis on culture, operating rhythm, and collaboration

Ideal Candidate

Senior Director of Engineering capable of building and leading a Berlin R&D hub; strong alignment with product strategy, cross-location collaboration, and scaling a high-performing engineering culture.

Must-Have Skills

Experience leading engineering teamsExecutive leadership experienceStrategic planning and execution

Nice-to-Have Skills

Hands-on coding experienceExperience with AI / ML systemsR&D leadership

Required Skills

Engineering leadershipstrategyhiringcross-location collaborationproduct alignment

Soft Skills

Strategic leadershipPeople managementCross-location collaborationCommunication

Industry & Role

Industry SaaS

Job Function Lead and scale Intercom's Berlin engineering organization from the ground up

Role Subtype Senior Director of Engineering

Keywords for Your Resume

Senior Director of EngineeringBerlinR&DIntercomAI agent Finengineering leadershipsenior leadershipR&D hubBerlin hubproduct strategycross-locationhiringsenior director of engineeringr&dberlinintercomaimlleadershipstrategy

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Senior Director, Engineering

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