✦ Luna Orbit — Cybersecurity

Senior Director, Fraud & Disputes Operations

at SoFi

📍 TX - Frisco; NC - Charlotte; FL - Jacksonville; DE - Greenville; UT - Cottonwood Heights Remote Posted March 08, 2026
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Position Details

Type Full-Time
Experience senior
Exp. Years 10+ years
Education Not specified
Category Cybersecurity

About this role

This role leads the fraud and disputes operations team, focusing on fraud prevention, investigations, and dispute processing within a financial services company. The leader will ensure operational efficiency, compliance, and process excellence.

Key Responsibilities

  • Define fraud prevention processes
  • Oversee dispute/chargeback processing
  • Lead team development and offshore support
  • Ensure compliance and audit readiness
  • Implement fraud detection technologies

Technical Overview

The scope includes managing fraud detection platforms, dispute workflows, vendor relationships, and implementing process improvements such as Six Sigma methodologies. Technologies and compliance standards are central to the role.

Ideal Candidate

The ideal candidate is a senior fraud operations leader with over 10 years of experience managing large teams in financial crime and dispute resolution. They possess deep expertise in fraud detection technologies, compliance, and process optimization, with a proven track record of operational leadership in fintech or banking environments.

Must-Have Skills

10+ years of management experience in operations10+ years in fraud risk management or financial crime investigationsExperience managing large teamsKnowledge of fraud detection technologiesCompliance and audit experience

Nice-to-Have Skills

Experience with offshore support teamsKnowledge of financial technology (FinTech)Six Sigma certificationVendor relationship management

Tools & Platforms

Fraud detection platformsBPO (Business Process Outsourcing) toolsAudit and compliance tools

Required Skills

Fraud risk managementFinancial crime investigationsDispute operationsChargeback processingProcess improvementSix SigmaComplianceVendor managementFraud detection technologiesSLAs

Hard Skills

Fraud risk managementFinancial crime investigationsDispute operationsChargeback processingProcess improvementSix SigmaComplianceVendor managementFraud detection technologiesSLAs

Soft Skills

LeadershipStrategic thinkingOperational excellenceCommunicationTeam managementProblem-solving

Industry & Role

Industry Fintech, Banking
Job Function Lead fraud and disputes operations to ensure efficient, compliant, and technologically advanced processes

Keywords for Your Resume

Fraud risk managementFinancial crime investigationsDispute operationsChargeback processingProcess improvementSix SigmaComplianceVendor managementFraud detection technologiesSLAsManagementOperationsTeam leadershipFinancial technologyAudit

Deal Breakers

Less than 10 years of management experience in fraud operations, Lack of experience with fraud detection platforms, No experience managing large teams, Unfamiliarity with compliance and audit processes

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