✦ Luna Orbit — AI & Machine Learning

Senior Engineering Manager, Customer Agent

at Klaviyo

📍 Boston, MA Onsite Posted March 18, 2026
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Position Details

Type Full-Time
Experience senior
Exp. Years Not specified
Education Not specified
Category AI & Machine Learning

About this role

Lead the development of scalable conversational AI systems at Klaviyo, focusing on real-time, contextually aware interactions powered by advanced machine learning models and large language models.

Key Responsibilities

  • Define technical direction for AI systems
  • Lead AI and engineering teams
  • Develop and optimize conversational models
  • Drive innovation in AI ecosystem
  • Ensure platform reliability

Technical Overview

Involves building AI-enabled products using Python, TensorFlow, PyTorch, and designing system architectures for reliable, scalable conversational AI platforms.

Ideal Candidate

The ideal candidate is a senior AI engineer with extensive experience in building scalable conversational AI systems, deep expertise in machine learning and large language models, and strong leadership skills to guide cross-functional teams.

Must-Have Skills

AIMachine LearningLLMDeep LearningSystem Design

Nice-to-Have Skills

NLPAPITensorFlowPyTorchFull-stack Engineering

Tools & Platforms

PythonTensorFlowPyTorch

Required Skills

AIArtificial IntelligenceMachine LearningLLMDeep LearningNLPAPISystem DesignPythonTensorFlow

Hard Skills

AIArtificial IntelligenceMachine LearningLLMLarge Language ModelsDeep LearningNLPAPISystem DesignArchitectural DecisionsFull-stack EngineeringPythonTensorFlowPyTorch

Soft Skills

LeadershipTeam managementStrategic thinkingCollaborationProblem-solvingHands-on engineeringCommunication

Industry & Role

Industry SaaS
Job Function AI system development and leadership
Role Subtype AI & Machine Learning
Tech Domains Python, TensorFlow, PyTorch

Keywords for Your Resume

AIArtificial IntelligenceMachine LearningLLMLarge Language ModelsDeep LearningNLPAPISystem DesignArchitectural DecisionsFull-stack EngineeringPythonTensorFlowPyTorchAI-enabled productsConversational AIReal-time conversationsAI ecosystemscalable AI systemsleadershipteam management

Deal Breakers

Lack of experience with large language models, No hands-on engineering background in AI, Inability to demonstrate leadership in AI projects

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