✦ Luna Orbit — Software Engineering

Senior Engineering Manager - Team Billing

at Intercom

📍 Dublin, Ireland Onsite Posted March 19, 2026
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Position Details

Type Full-Time
Experience senior
Exp. Years Not specified
Education Not specified
Category Software Engineering

About this role

This role involves leading the engineering team responsible for core billing, subscription, and revenue systems at Intercom, ensuring platform reliability and driving strategic improvements.

Key Responsibilities

  • Lead and scale billing team
  • Improve system reliability
  • Shape technical strategy
  • Collaborate with cross-functional teams
  • Drive platform evolution

Technical Overview

The technical scope includes billing platforms, subscription management, invoicing, metering, and integrations such as Stripe Billing, with a focus on operational excellence and platform evolution.

Ideal Candidate

The ideal candidate is a senior engineering manager with extensive experience in billing, subscription, and revenue systems, capable of leading cross-functional teams and driving platform improvements in a SaaS environment.

Must-Have Skills

LeadershipBilling systemsSubscription managementInvoicingMeteringPartnering with engineering teamsOperational excellenceIncident responsePlatform evolution

Nice-to-Have Skills

Stripe BillingRevenue recognitionPlatform strategyRevenue operations

Tools & Platforms

Stripe Billing

Required Skills

LeadershipBilling systemsSubscription managementInvoicingMeteringStripe BillingOperational excellenceIncident responsePlatform evolutionRevenue recognition

Hard Skills

Billing systemsSubscription managementInvoicingMeteringStripe BillingObservabilityIncident responsePlatform evolutionTechnical strategyRevenue recognitionOperational excellence

Soft Skills

LeadershipOwnershipAccountabilityHigh standardsCollaborationFocusExecutionCommunication

Industry & Role

Industry SaaS
Job Function Lead engineering efforts for billing and revenue systems
Role Subtype Systems Administrator
Tech Domains Active Directory, Microsoft 365, Azure, Amazon Web Services, Stripe Billing

Keywords for Your Resume

Senior Engineering ManagerBilling systemsSubscription managementInvoicingMeteringStripe BillingOperational excellenceIncident responsePlatform evolutionRevenue recognitionLeadershipOnsiteDublinEngineering managementSaaSRevenue systemsCustomer billingPlatform strategyTeam leadershipGrowth engineeringbilling systemssubscription managementinvoicingmeteringstripe billingoperational excellenceincident responseplatform evolutionrevenue recognition

Deal Breakers

Lack of leadership experience in billing systems, No SaaS or revenue systems background, Inability to work onsite in Dublin

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