Position Details

Type Not Specified

Experience senior

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

A senior hybrid support role providing high-touch Microsoft 365 and collaboration support to law firm executives, troubleshooting complex issues and maintaining documentation.

Key Responsibilities

Provide high-touch support to executives
Troubleshoot Microsoft 365 and collaboration tools
Support mobile devices
Maintain technical documentation
Coordinate hybrid support activities

Technical Overview

Environment includes Microsoft 365, Windows 10/11, SharePoint, Exchange Online, Azure, Teams, Polycom, with a focus on troubleshooting and support documentation.

Ideal Candidate

The ideal candidate is a senior IT support specialist with strong expertise in Microsoft 365, Windows 10/11, and collaboration tools, with experience supporting high-level law firm executives in a hybrid environment. They should excel in troubleshooting, documentation, and providing high-touch support.

Must-Have Skills

Strong Microsoft 365 expertiseExperience supporting law firm executivesTroubleshooting Microsoft 365Windows 10/11Support conferencing and collaboration tools

Nice-to-Have Skills

Experience with mobile devices (iPhoneAndroidiPad)Knowledge of support ticketing systemsExperience in law firm environment

Tools & Platforms

Microsoft 365Windows 10/11SharePointOneDriveExchange OnlineAzureTeamsPolycomManageEngine

Required Skills

Microsoft 365Windows 10/11SharePointOneDriveExchange OnlineAzuresupport troubleshootingmobile supportTeamsPolycomtechnical documentation

Hard Skills

Microsoft 365Windows 10/11SharePointOneDriveExchange OnlineAzureSupport troubleshootingMobile device supportTeamsPolycomIT supportTechnical documentation

Soft Skills

customer serviceproblem-solvingcommunicationtrainingscalability

Industry & Role

Industry Legal / Law Firm

Job Function Deliver high-level technical support for Microsoft 365 and collaboration tools in a law firm environment

Role Subtype Help Desk L2

Tech Domains Microsoft 365, Azure, SharePoint, Exchange Online, Windows Server, Support troubleshooting

Clearance & Visa

Clearance Required None

Visa Sponsorship No

Keywords for Your Resume

IT supportHelp DeskMicrosoft 365Windows 10/11SharePointOneDriveExchange OnlineAzureTeamsPolycomTroubleshootingTechnical documentationLaw firm supportHybrid supportSenior support specialistSupport documentation

Deal Breakers

Lack of experience with Microsoft 365 or law firm support, No experience supporting executives, Unwilling to work in Buffalo, NY in a hybrid setting

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Senior Executive IT Support Specialist

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