Position Details

Salary $40 – $54 USD / year

Type Not Specified

Experience senior

Exp. Years Not specified

Education Not specified

Category Engineering (Non-Software)

About this role

Senior Field Service Engineer will provide complex customer support for installation, modification, repair, and preventive maintenance of Brooks Automation equipment and systems. The role operates with minimal supervision, troubleshoots complex malfunctions, coordinates work as a Local/Shift/Site Lead when needed, and delivers customer-facing status meeting updates and required service reporting.

Key Responsibilities

Lead / perform installation, modification, repair, testing, upgrade, preventive diagnosis, and maintenance on software and hardware
Troubleshoot complex equipment malfunctions and implement corrective action
Interface with customers to ensure satisfaction and present in operational/status meetings
Maintain safe and clean working environment by following Brooks and customer protocols
Attain Equipment Service and Operation Certification and submit Service and Status Reports

Technical Overview

This is a field engineering role focused on hands-on troubleshooting and service for semiconductor/life sciences automation equipment, including both software and hardware maintenance. Responsibilities include preventive diagnosis, testing/upgrade activities, corrective actions, certification attainment, and structured Service and Status Reports for customer support outcomes.

Ideal Candidate

The ideal candidate is a senior field service professional with experience installing, repairing, and performing preventive maintenance on complex equipment in semiconductor or life sciences lab environments. They can troubleshoot equipment malfunctions independently, implement corrective actions, and communicate with customers in operational/status meetings while maintaining accurate Service and Status Reports.

Must-Have Skills

Perform complex customer support activities involving the installationmodificationrepair and preventive maintenance of Brooks’ equipment and systemsIsolate and resolve complex equipment malfunctionsand implement corrective actionWork under minimal supervision following established policies and proceduresAttain Equipment Service and Operation Certification on equipment and systems as definedSubmit expected reportssuch as Service and Status Reports

Tools & Platforms

Microsoft Office (MS Office) tools not specifiedNot specified

Required Skills

installationmodificationrepairpreventive maintenancepreventive diagnosistestingupgradesoftware maintenancehardware maintenanceequipment malfunction isolationcorrective actioncustomer satisfactionService and Status ReportsEquipment Service and Operation Certificationcustomer operational / status meetings

Hard Skills

installationmodificationrepairpreventive maintenancepreventive diagnosistestingupgradesoftware maintenancehardware maintenanceequipment malfunction isolationcorrective action implementationcustomer operational / status meetingsservice reportingService and Status Reportsequipment and systems troubleshootingattaining Equipment Service and Operation Certificationsafety and clean working environment protocolsservice lead coordinationwork coordination for other Service Engineerstool or line prioritization

Soft Skills

discretionindependent judgmentproblem-solvingcustomer satisfaction focusinterpersonal skillswritten communicationverbal communicationability to present on behalf of Brooksleadership (Local / Shift / Site Lead responsibilities)ability to work under minimal supervision

Certifications

Required

Equipment Service and Operation Certification (on equipment and systems as defined)

Industry & Role

Industry Manufacturing

Job Function Deliver complex field service engineering support for semiconductor/life sciences automation equipment

Role Subtype Field Technician

Keywords for Your Resume

Senior Field Service EngineerField Service Engineerinstallationmodificationrepairpreventive maintenancepreventive diagnosistestingupgradesoftware and hardwareequipment malfunctioncorrective actioncustomer satisfactionService and Status ReportsEquipment Service and Operation CertificationLocal / Shift / Site LeadSemiconductorLife Sciences Labequipment troubleshootingcustomer operational / status meetingsremote field service

Deal Breakers

Must be able to attain Equipment Service and Operation Certification on equipment and systems as defined, Must be based in/able to support the Boise, ID Metro area (position is based in that area)

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Senior Field Service Engineer (Boise, ID Metro)

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