✦ Luna Orbit — IT Support & Helpdesk

Senior Generative AI Scientist I

at Cotiviti

📍 Remote, US Remote 💰 $125K – $150K USD / year Posted March 30, 2026
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Position Details

Salary $125K – $150K USD / year
Type Not Specified
Experience senior
Exp. Years 5–7 years
Education Bachelor’s degree or equivalent practical experience
Category IT Support & Helpdesk

About this role

Senior eDiscovery Support Analyst role providing advanced support for Relativity Server and RelOne, troubleshooting across Windows/Linux environments, and coordinating incidents to meet enterprise SLAs in a remote, global setting.

Key Responsibilities

  • Provide advanced support for eDiscovery platforms
  • Incident coordination
  • Troubleshoot distributed systems
  • Collaborate with IT and Data teams
  • Create/runbooks and documentation

Technical Overview

Hands-on eDiscovery platform support with Relativity Server and RelOne; Windows/Linux/SQL Server expertise; Azure knowledge; serviceNow and incident management familiarity.

Ideal Candidate

The ideal candidate is a senior ediscovery support analyst with 5+ years of hands-on Relativity Server experience (2021+), strong Windows/Linux/SQL Server skills, and experience supporting enterprise customers under strict SLAs. Familiarity with RelOne, ServiceNow, and Azure is a plus, with a proactive approach to incident resolution in a remote, global environment.

Must-Have Skills

Bachelor’s degree or equivalent practical experience5–7 years of hands-on experience supporting Relativity Server (minimum 2021 version)Strong experience in the eDiscovery industryDemonstrated success supporting enterprise customers with demanding SLAsStrong understanding of Windows Desktop/Server; Linux; SQL Server; Active Directory; MFA; networkingCloud platforms (Azure)

Nice-to-Have Skills

RelOne support experienceExperience with other eDiscovery hosting platformsServiceNow experienceKnowledge of network infrastructure conceptsActive Directory and Group Policy (GPO) knowledge

Tools & Platforms

Relativity ServerRelOneServiceNow

Required Skills

Bachelor’s degree or equivalent; Relativity Server; RelOne; Windows; Linux; SQL Server; Active Directory; MFA; Azure; Citrix; VDI; Networking; ServiceNow; Incident management

Hard Skills

Relativity ServerRelOneeDiscoveryWindowsWindows ServerLinuxSQL ServerActive DirectoryMFAAzureCitrixVDINetworkingServiceNowTicketing systemsIncident managementDocumentationRunbooks

Soft Skills

TroubleshootingCommunicationCustomer serviceTeam collaborationProactive mindset

Industry & Role

Industry IT Services
Job Function Senior eDiscovery support engineer ensuring platform reliability and incident resolution
Role Subtype Senior eDiscovery Support Analyst
Tech Domains Windows Server, Linux, SQL Server, Active Directory, Azure, Citrix, VDI, Networking, ServiceNow

Keywords for Your Resume

ediscoveryrelativity serverreloneediscovery hosting platformswindows serverlinuxsql serveractive directorymfaazurecitrixVDInetworkingserviceNowincident managementslason-calldocumentationrunbooksremote workenterprise customerssupport analystRelativity ServerRelOneeDiscoveryWindows ServerLinuxSQL ServerActive DirectoryMFAAzureServiceNow

Deal Breakers

Lack of Relativity Server experience (2021+), Inability to work remotely, No experience with ediscovery hosting platforms or ServiceNow

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