Position Details
About this role
This role involves providing remote IT support to clients, troubleshooting complex issues across Microsoft environments and networking, and documenting solutions.
Key Responsibilities
- Handle service tickets
- Troubleshoot technical issues
- Support Microsoft environments
- Work on networking problems
- Document solutions
Technical Overview
Supports Microsoft 365, Azure, Windows Server, Active Directory, and network infrastructure including firewalls and VPNs in a remote MSP environment.
Ideal Candidate
The ideal candidate is an experienced IT support engineer with strong troubleshooting skills, MSP background, and proficiency in Microsoft 365, Windows Server, and networking. They should be comfortable working remotely and supporting West Coast clients during Pacific Time hours.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of MSP experience, No remote work experience, No experience with Microsoft 365 or Active Directory
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