✦ Luna Orbit — IT Support & Helpdesk

Senior Help Desk Technician II

at Contact Government Services, LLC

📍 Remote, US Remote 💰 $108K – $156K USD / year Posted March 07, 2026
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Position Details

Salary $108K – $156K USD / year
Type Full-Time
Experience mid
Exp. Years 1+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides Level 1 & 2 help desk support for government end users, managing IT tickets, supporting hardware/software issues, and assisting with conference room setups remotely.

Key Responsibilities

  • Support help desk tickets
  • Manage user accounts
  • Troubleshoot hardware/software
  • Support conference setups
  • Maintain IT inventories

Technical Overview

The position involves troubleshooting hardware and software, managing user accounts, supporting online meeting platforms, and following ITIL best practices in a government environment.

Ideal Candidate

The ideal candidate is an experienced IT support technician with at least one year of help desk experience, familiar with ITIL processes, and capable of supporting government systems remotely. Strong troubleshooting and customer service skills are essential.

Must-Have Skills

1+ year experience with Help Desk supportITIL Foundations certificationExperience with Adobe Connect or online meeting setupStrong troubleshooting skillsCustomer service orientation

Nice-to-Have Skills

Change Management experienceDOD clearance Level 6 Public TrustExperience with government IT systems

Tools & Platforms

Adobe ConnectMicrosoft OfficeIT Ticketing SystemsOnline Meeting Platforms

Required Skills

Help Desk SupportPC AssistUser Account ManagementMailbox AdministrationSoftware InstallationHardware TroubleshootingRemote User SupportEnd-user TrainingITILIncident Management

Hard Skills

Help Desk SupportPC AssistUser Account ManagementMailbox AdministrationSoftware InstallationHardware TroubleshootingRemote User SupportEnd-user TrainingITILIncident ManagementIT Inventory ManagementConference Room SetupAdobe ConnectAudio/Video Systems

Soft Skills

Customer ServiceCommunicationProblem SolvingTeamworkTraining SkillsDocumentation Skills

Certifications

Required

ITIL Foundations

Preferred

Change ManagementDOD Public Trust Clearance Level 6

Industry & Role

Industry Government/Public Sector
Job Function IT support and help desk services for government clients

Clearance & Visa

Clearance Required Level 6 Public Trust

Keywords for Your Resume

Help Desk SupportPC AssistUser Account ManagementMailbox AdministrationSoftware InstallationHardware TroubleshootingRemote User SupportEnd-user TrainingITILIncident ManagementIT InventoryConference Room SetupAdobe ConnectAudio/Video SystemsGovernment IT Support

Deal Breakers

Lack of ITIL certification, Less than 1 year help desk experience, No experience with Adobe Connect or online meeting setup, No security clearance for government support

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