Position Details
About this role
This role provides remote Help Desk support for government systems, including account management, hardware/software troubleshooting, and incident resolution, with a focus on security compliance.
Key Responsibilities
- Support government IT infrastructure remotely
- Manage user accounts and mailboxes
- Perform hardware/software troubleshooting
- Maintain incident logs
- Support conference/training room setups
Technical Overview
Supports Windows, hardware, Active DOD clearance, and uses ITIL processes, with experience in remote support tools like Adobe Connect.
Ideal Candidate
The ideal candidate is an experienced mid-level help desk technician with ITIL certification, active DOD clearance, and strong skills in remote support, incident management, and hardware/software troubleshooting. They should be capable of supporting government systems independently in a remote setting.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
No active DOD clearance, Lack of ITIL certification, No experience with remote support or Help Desk systems, No relevant certifications
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