Position Details
About this role
Support government end-users with help desk services, including troubleshooting, account management, and conference setup, primarily remotely.
Key Responsibilities
- Provide help desk support
- Manage user accounts and mailboxes
- Troubleshoot hardware and software issues
- Support conference room setups
- Maintain IT inventories
Technical Overview
Technical scope includes ITIL-based support, hardware/software troubleshooting, remote meeting setup, and inventory management, utilizing tools like Adobe Connect and Microsoft Office.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with at least 1 year of help desk experience, familiar with ITIL processes, and capable of supporting government end-users remotely. Strong troubleshooting, documentation, and communication skills are essential.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of ITIL certification, No experience with help desk support, No security clearance, Inability to work remotely
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