✦ Luna Orbit — IT Support & Helpdesk

Senior IT Coordinator

at Integrated Openings Solutions

📍 Remote, US Remote Posted March 08, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves leading remote IT support teams, managing MSP relationships, and maintaining cloud-based infrastructure to ensure operational stability.

Key Responsibilities

  • Lead IT support teams
  • Coordinate with MSP
  • Maintain cloud infrastructure
  • Troubleshoot hardware/software
  • Improve support processes

Technical Overview

Focus on IT operations, cloud infrastructure, troubleshooting, disaster recovery, and security monitoring, with experience in MSP coordination.

Ideal Candidate

The ideal candidate is an experienced IT support professional with strong leadership skills, capable of managing support teams, coordinating with MSPs, and maintaining cloud infrastructure remotely. They excel in troubleshooting and process improvements.

Must-Have Skills

IT support experienceTeam leadershipExperience with MSP coordinationSupport and maintain cloud infrastructureTroubleshooting hardware/software issues

Nice-to-Have Skills

Project oversightProcess improvementDisaster recovery planning

Tools & Platforms

MSP (Managed Service Provider)Cloud InfrastructureTicketing SystemsBackup and Recovery Tools

Required Skills

IT OperationsTeam LeadershipTechnical SupportMSPNetwork TroubleshootingHardware TroubleshootingSoftware TroubleshootingDisaster RecoverySecurity MonitoringCloud InfrastructureProject OversightProcess Improvement

Hard Skills

IT OperationsTeam LeadershipTechnical SupportMSP (Managed Service Provider)Network TroubleshootingHardware TroubleshootingSoftware TroubleshootingDisaster RecoverySecurity MonitoringCloud InfrastructureProject OversightProcess Improvement

Soft Skills

Customer ServiceLeadershipMentorshipCommunicationProblem-solvingTeamworkTime Management

Industry & Role

Industry Information Technology, Managed Services, Construction
Job Function Remote IT support management and infrastructure oversight

Keywords for Your Resume

IT OperationsTeam LeadershipTechnical SupportMSPNetwork TroubleshootingHardware TroubleshootingSoftware TroubleshootingDisaster RecoverySecurity MonitoringCloud InfrastructureProject OversightProcess ImprovementIT SupportMSP CoordinationTroubleshooting

Deal Breakers

Lack of remote support experience, No leadership experience, Inability to troubleshoot hardware/software issues, Unwillingness to work remotely

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