✦ Luna Orbit — IT Support & Helpdesk

Senior IT Infrastructure Support Engineer

at TD Synnex

Unknown Posted March 13, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 5 to 8 years
Education Bachelor's Degree with Systems Engineering or Related field of study
Category IT Support & Helpdesk

About this role

This role involves providing second-level support for client systems, troubleshooting hardware and software issues, and maintaining end-user devices and network equipment.

Key Responsibilities

  • Support incident resolution
  • Troubleshoot hardware/software
  • Maintain end-user devices
  • Support network and server equipment
  • Provide user training

Technical Overview

Technical scope includes client support, incident resolution, troubleshooting, server and network hardware, VMware, and ITIL-based support processes.

Ideal Candidate

The ideal candidate is an experienced IT support engineer with 5+ years supporting end-user devices, servers, and network equipment. They possess relevant certifications like MCSE and ITIL, and can troubleshoot complex issues while providing training and support in a fast-paced environment.

Must-Have Skills

5 to 8 years of relevant work experienceBachelor's Degree in Systems Engineering or related fieldKnowledge of TD SYNNEX applicationsTroubleshooting on ServerStorageNetwork equipmentSupport incident and problem resolutionConfiguration and troubleshooting on ServerStorageNetworkProvide training guidance to end-users

Nice-to-Have Skills

MCSESCCMITIL FoundationCCENT

Tools & Platforms

SCCMServerStorageNetwork equipmentVMware

Required Skills

Client SupportIncident ResolutionTroubleshootingApplication MaintenanceData RecoveryNetwork EquipmentServer EquipmentVMwareSupport incidentProblem resolutionConfigurationTraining guidance

Hard Skills

Client SupportIncident ResolutionProblem ResolutionTroubleshootingApplication MaintenanceData RecoveryNetwork EquipmentServer EquipmentVMwareServerStorageNetworkSCCMITIL FoundationMCSE

Soft Skills

CommunicationInterpersonal SkillsWork Under StressMulticultural SkillsConstructive FeedbackConfidentialityIndependence

Certifications

Required

MCSEITIL FoundationCCENT

Preferred

SCCM

Industry & Role

Industry Technology
Job Function Deliver second-level IT support and troubleshooting for client systems and infrastructure

Keywords for Your Resume

Client SupportIncident ResolutionTroubleshootingApplication MaintenanceData RecoveryNetwork EquipmentServer EquipmentVMwareServerStorageNetworkSCCMITIL FoundationMCSESupport incidentProblem resolutionConfigurationTraining guidanceITIL

Deal Breakers

Less than 5 years of relevant experience, Lack of relevant certifications (MCSE, ITIL, CCENT), No degree in Systems Engineering or related field

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