Position Details
About this role
Provide hands-on desktop and remote support to end-users, resolving hardware and software issues, maintaining Active Directory infrastructure, and supporting IT operations in a corporate environment.
Key Responsibilities
- Support end-user hardware/software
- Troubleshoot Windows and Office issues
- Manage Active Directory and MFA
- Assist with hardware deployment
- Ensure IT infrastructure readiness
Technical Overview
Role involves troubleshooting Windows OS, Microsoft 365, Active Directory, Azure AD, MFA, and supporting remote user issues using tools like Bomgar and ServiceNow.
Ideal Candidate
The ideal candidate is an experienced IT support technician with at least 5 years supporting Windows environments, Active Directory, and remote support tools. Certifications like AZ-900 and AZ-104 are preferred.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 5 years of relevant support experience, Lack of certifications AZ-900 or AZ-104, No experience with Windows 10/11 or Active Directory, Unwillingness to work onsite in Tampa, FL
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