Position Details

Salary $38 – $48 USD / year

Type Full-Time

Experience senior

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Senior IT Support role focusing on end-user hardware and software support, primarily for macOS, iOS, and Windows 11 environments; supports Microsoft 365 apps and end-user devices.

Key Responsibilities

Deliver in-person and remote support; setup & maintenance of desktops and devices; manage Microsoft 365 apps; troubleshoot OS/software/printers; document incidents; support onboarding/offboarding

Technical Overview

Experience supporting macOS, iOS, Windows 11; Microsoft 365 suite (Outlook, SharePoint, Teams, OneDrive); ITSM and incident documentation; onsite and remote support

Must-Have Skills

macOSiOSWindows 11Microsoft 365

Tools & Platforms

Microsoft 365OutlookSharePointTeamsOneDriveITSM platform

Required Skills

macOS; iOS; Windows 11; Microsoft 365; Outlook; SharePoint; Teams; OneDrive; ITSM; incident documentation

Hard Skills

macOSiOSWindows 11Microsoft 365OutlookSharePointTeamsOneDriveITSMincident documentationin-person & remote support

Soft Skills

customer servicetroubleshootingdocumentationteamworkcommunication

Industry & Role

Industry Consulting

Job Function Provide hands-on IT support for end-user devices and collaboration apps in a remote/onsite environment.

Role Subtype IT Support Specialist

Tech Domains Microsoft 365, Outlook, SharePoint, Teams, OneDrive, ITSM / ServiceNow

Keywords for Your Resume

Senior IT SupportIT Support SpecialistmacOSiOSWindows 11Microsoft 365OutlookSharePointTeamsOneDriveITSMtroubleshootingend user supportremoteon-siteConshohockensenior it supportmacosioswindows 11microsoft 365outlooksharepointteamsonedriveitsmonsite

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