Position Details
About this role
Provides technical support to end-users, troubleshooting hardware and software issues, and maintaining system performance in an on-site environment.
Key Responsibilities
- Assist end-users with technical issues
- Troubleshoot hardware and software problems
- Maintain system uptime
- Support remote and onsite users
- Document support activities
Technical Overview
Supports Windows operating systems, Active Directory, and Microsoft 365 platforms, with a focus on end-user troubleshooting and hardware support.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with 2+ years of experience in help desk environments, proficient in troubleshooting Windows systems and Active Directory, with strong communication skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of help desk experience, No troubleshooting skills, No customer service background, Unwilling to work onsite
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