Position Details

Type Contract

Experience mid

Exp. Years 1-2 years

Education Not specified

Category Business Analysis

About this role

This role involves providing technical support and client service for high-revenue banking clients in LATAM, primarily via electronic platforms, with a focus on resolving complex inquiries efficiently.

Key Responsibilities

Handle technical support inquiries
Support high revenue clients
Analyze and resolve client issues
Coordinate with internal teams
Maintain client communication

Technical Overview

Supports treasury, cash management, card, and depository products, using Microsoft Office tools and electronic banking platforms, with bilingual communication skills.

Ideal Candidate

The ideal candidate is a mid-level business analyst with 1-2 years of experience supporting banking or financial systems. They are fluent in Portuguese and English, with strong communication skills and experience handling technical inquiries from high-value clients.

Must-Have Skills

1-2 years Banking/Financial industry experienceExperience working with customersProficiency in Microsoft Office suiteFluent in Portuguese and EnglishAbility to analyze and resolve technical inquiries

Nice-to-Have Skills

Spanish language skillsExperience with electronic banking platformsExperience supporting high revenue clients

Tools & Platforms

Microsoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordElectronic banking platforms

Required Skills

Business AnalysisTechnical SupportBankingFinancial IndustryCustomer SupportElectronic PlatformsTreasuryCash ManagementCard ProductsDepository ProductsMicrosoft ExcelPortugueseEnglishSpanish

Hard Skills

Business AnalysisFinancial IndustryCustomer SupportTechnical SupportTreasuryCash ManagementCard ProductsDepository ProductsElectronic PlatformsMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordPortugueseSpanish

Soft Skills

CommunicationActive ListeningTime ManagementCritical ThinkingRelationship BuildingCollaborationProblem Solving

Industry & Role

Industry Financial Services/Banking

Job Function Provide technical and client support for banking systems

Keywords for Your Resume

Business AnalystTechnical SupportBankingFinancial IndustryCustomer SupportElectronic PlatformsTreasuryCash ManagementCard ProductsDepository ProductsMicrosoft ExcelPortugueseEnglishSpanishRemoteHybridClient SupportBusiness Requirements

Deal Breakers

Lack of banking or financial industry experience, No experience with electronic banking platforms, Inability to communicate fluently in Portuguese and English, Unwillingness to work remotely

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Senior IT Support Specialist

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