Position Details

Type Full-Time

Experience mid

Exp. Years 10-15 years or equivalent experience

Education Bachelor’s Degree in Information Technology, Business Technology, Information Systems, or at least 10-15 years of experience in lieu of a degree

Category IT Support & Helpdesk

About this role

This role involves supporting enterprise-level Windows and macOS systems, managing Microsoft 365 and Azure environments, and ensuring compliance with federal security standards.

Key Responsibilities

Support OS environments, Manage Microsoft 365, Support network infrastructure, Ensure compliance, Support security policies

Technical Overview

Supports Windows Server, Active Directory, Azure AD, Microsoft 365, and security frameworks like CMMC and NIST 800-171, with a focus on network and cloud security.

Ideal Candidate

The ideal candidate is a senior IT support professional with extensive experience supporting Windows and macOS environments, managing Microsoft 365 and Azure Active Directory, and supporting compliance with CMMC and NIST standards. They possess strong network troubleshooting skills and security knowledge.

Must-Have Skills

Support Windows and macOS workstationsAdminister Microsoft 365Support network infrastructureSupport CMMC compliance

Nice-to-Have Skills

Experience with GCC High environmentsSecurity policiesCloud securityNIST standards

Tools & Platforms

Microsoft 365Azure Active DirectoryWindows ServerExchange OnlineSharePointTeamsOneDriveAzureGCC High cloudNIST 800-171

Required Skills

Support Windows and macOSAdminister Microsoft 365Support network infrastructureCMMC complianceAzureNIST 800-171

Hard Skills

WindowsmacOSActive DirectoryAzure Active DirectoryMicrosoft 365Exchange OnlineSharePointTeamsOneDriveCMMCNIST 800-171Windows ServerDNSDHCPVLANsVPNsNetwork troubleshootingAzureCloud servicesSecurity policies

Soft Skills

Customer serviceCommunicationProblem-solvingTeamworkAdaptability

Industry & Role

Industry Engineering, Design, Architecture

Job Function Senior IT support and system administration in a secure, enterprise environment

Keywords for Your Resume

Deal Breakers

Lack of experience with Windows Server or Microsoft 365, No support experience with GCC High environments, No security or compliance experience, No relevant education or extensive experience

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Senior IT Systems and Support Engineer

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