About this role
Senior Manager leading Forward Deployed Engineers on the Salesforce Agentforce platform, driving AI-driven enterprise transformations and guiding architectural governance, customer engagements, and field feedback.
Key Responsibilities
- Lead technical engagement of new products and features
- Embed with customer teams to architect scalable solutions
- Build reusable accelerators and reference architectures
- Shape product roadmap through field feedback
- Conduct feasibility research and experiments in the field
Technical Overview
Hands-on leadership with deep Salesforce, AI/LLM, and integration experience; stack includes Apex, Lightning Web Components, JavaScript, REST/SOAP, Salesforce DX, CI/CD, and RAG-focused workflows; accountable for scalable enterprise architectures and field-ready artifacts.
Ideal Candidate
The ideal candidate is a senior leader with 12+ years of enterprise software experience, deep Salesforce/Agentforce expertise, and a track record of delivering AI-enabled, enterprise-scale transformations with strong architecture governance and customer engagement.
Must-Have Skills
12 + years of hands-on engagement in enterprise software or SaaSAt least 5 years of experience in people Management rolesExperience deploying AI/LLM-based solutions - including agentic frameworksprompt engineeringand retrieval-augmented generation (RAG)Advanced proficiency in ApexLightning Web ComponentsLightning FlowsJavaScriptDeep understanding of Salesforce platform architecture including data modelingsecurityand sharing frameworksExperience designing scalable enterprise solutions and applicationsTranslate business requirements into scalable technical architecturesolution blueprintsand phased implementation roadmapsArchitect multi-cloud Salesforce implementations spanning Sales CloudService CloudExperience CloudMarketing Cloudand industry solutionsDesign and govern enterprise integration architectures using REST/SOAPmiddlewareand event-driven patterns; integrate Salesforce with ERP/Finance/CPQ/Marketing Automation/data platformsEstablish enterprise data governance: data qualityenrichmentprivacyretentionand complianceEstablish DevOps and release frameworks using Salesforce DXCI/CD pipelinesGit/version controlenvironment strategyand release governanceLead architecture risk assessmentsperformance impact analysisand serve as escalation authority for complex issuesAgentforce delivery: Experience in at least 2 end-to-end Agentforce projects/AI Projects with involvement in discoverysolution designimplementationrolloutand defining the customer roadmap for enhancementsHands-on working knowledge across Agentforce capabilities including: Agent developmentAgent security / access controlsguardrailsDeployment & environment strategytesting approachExpertise supporting agent deploymenttestingand release managementincluding functional testinggrounding validationand regression testing across environmentsExperience with monitoring agent performancerefining promptsand optimizing response quality based on user feedback and usage analyticsStrong diagnostic and problem decomposition instincts
Nice-to-Have Skills
Prior experience in a forward deployed engineeringsolutions engineeringor embedded technical advisory roleExperience with Salesforce Data 360Agentforce platformDeep expertise in enterprise data architecturesecurityand integrationsincluding REST/GraphQL APIsSaaS platform architectureand common data integration patternsProficiency in one or more programming languages (PythonJavaScriptApexor Java)Experience with product telemetry and observability analysis to identify platform patterns and surface actionable insightsHigh agencyself-motivationand agility quotient
Tools & Platforms
SalesforceSalesforce DXGitCI/CD pipelinesMonitoring/Observability tools
Required Skills
12+ years of hands-on engagement in enterprise software or SaaSAt least 5 years of people managementAI/LLM-based solutions (RAG)ApexLightning Web ComponentsLightning FlowsJavaScriptSalesforce architectureREST/SOAPSalesforce DXCI/CDGitagent developmentdata governancemulti-cloud SalesforcePOCsscalable enterprise solutions
Hard Skills
ApexLightning Web ComponentsLightning FlowsJavaScriptSalesforce DXRESTSOAPAPI designSOA patternsCI/CD pipelinesGitRetrieval-Augmented GenerationRAGAgentforcePython
Soft Skills
leadershipcommunicationproblem-solvingcustomer engagementability to work in ambiguous environmentswritten communication
Certifications
Required
Salesforce certified Agentforce SpecialistData 360 ConsultantPlatform Developer IPlatform Developer II
Preferred
Salesforce System or Application Architect
Keywords for Your Resume
senior managerforward deployed engineerforward deployed engineerssalesforceagentforceaillmragapexlightning web componentslightning flowsjavascriptrestsoapsalesforce dxci/cdgitretrieval-augmented generationplatform developer iplatform developer iisalesforce certified agentforce specialistdata 360 consultantagentforce specialist
Deal Breakers
Lack of Salesforce/Agentforce experience, Less than 12 years of enterprise software experience
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