✦ Luna Orbit — Business Analysis

Senior Manager, Next Gen AI & CRM Field Tools - APS, MHI and Market Access

at AbbVie

📍 Mettawa, IL Unknown Posted March 24, 2026
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Business Analysis

This role involves leading the development and support of next-generation AI and CRM tools for field teams in a healthcare setting, ensuring cross-functional collaboration and analytics-driven decision making.

  • Lead collaboration efforts
  • Manage support teams
  • Coordinate with cross-functional teams
  • Develop analytics reports
  • Improve field tools processes

Focus on CRM systems, AI analytical tools, data reporting, and business technology solutions within a pharmaceutical environment.

The ideal candidate is a mid-level business analyst with experience in CRM systems, AI analytical tools, and project management within the healthcare or pharmaceutical industry. Strong stakeholder engagement and cross-functional collaboration skills are essential.

CRMAI toolsproject managementvendor managementreportinganalytics
trainingchange managementcross-functional team experiencebusiness process improvement
CRMAI analytical toolsbusiness technology solutionsdata sources
CRMAI toolsanalytical toolsproject managementvendor managementreportinganalyticsstakeholder engagementcross-functional collaborationchange management
CRMCustomer Relationship ManagementAI toolsanalytical toolsproject managementvendor managementcommunicationcross-functional collaborationchange managementdata sourcesreportinganalyticsbusiness rules
communicationleadershipcollaborationcreativityproject managementproblem-solvingprioritizationstakeholder engagement
Industry Pharmaceuticals / Healthcare
Job Function Lead AI and CRM tools development and support for healthcare field teams
Role Subtype Business Analyst
CRMCustomer Relationship ManagementAI toolsanalytical toolsproject managementvendor managementcross-functional teamschange managementdata sourcesreportinganalyticsstakeholder engagementcollaborationcommunicationcreative ideascross-functional collaboration

Lack of experience with CRM or AI tools, No project management experience, No healthcare/pharmaceutical background

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