Position Details

Salary $200K – $229K USD / year

Type Full-Time

Experience lead

Exp. Years 5+ years

Education Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Category Business Analysis

About this role

Senior Manager, Product Manager for the Small Business Bank Associate Servicing team, focusing on tools and processes to support servicing associates, leveraging AI tools and data to improve efficiency and customer outcomes.

Key Responsibilities

Lead product management efforts for servicing tools; partner with tech, operations and business partners; drive AI tool investments to simplify associate experiences; collaborate across LOBs to onboard/offboard communications

Technical Overview

Focus on product management with data analytics and predictive modeling elements; AI tools involvement; cross-functional collaboration across technology, operations, and business partners.

Ideal Candidate

The ideal candidate is an experienced product manager focused on servicing for small business banking, with strong analytics, predictive modeling, and cross-functional leadership to drive customer-centric solutions.

Must-Have Skills

5+ years of experience in Product ManagementBachelor's Degree in a quantitative field or related quantitative fieldMaster's Degree in a quantitative field or MBA with a quantitative concentration

Nice-to-Have Skills

Experience translating business strategy and analysis into consumer facing digital products

Required Skills

5+ years PM; quantitative degree; servicing operations; predictive modeling; data-driven decisions; stakeholder management; cross-functional leadership; roadmap

Hard Skills

Product Managementstakeholder managementrequirements gatheringdata-driven decision makingservicing operationspredictive modelingAI toolscustomer experiencecross-functional leadershipstrategic planning

Soft Skills

leadershipcommunicationteam collaborationproblem solvingtime management

Industry & Role

Industry Financial Services

Job Function Own the product lifecycle for associate servicing tooling in small business banking

Role Subtype Product Manager

Keywords for Your Resume

senior product managementsmall business bankassociate servicingservicingdata analyticsstakeholder managementcross-functional leadershippredictive modelingAI toolsmachine learningcustomer experienceroadmaprequirements gatheringdata driven decisionscapital oneproduct management

Deal Breakers

5+ years in Product Management, Bachelor's in quantitative field, MBA or Master's in quantitative field

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Senior Manager, Product Manager-Small Business Bank Associate Servicing

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