Senior Manager, Product Owner - Communications Technology

Senior Manager, Product Owner for Communications Technology will lead the strategy, roadmap, and administration of the social media communication technology capabilities across Corporate Affairs. Will partner with Schwab Technology Services and vendors to ensure integrations, data integrity, governance, and regulatory compliance.

• Contribute to product strategy and roadmap for social media tools (Sprinklr, Brandwatch, ProofPoint, Hearsay/Yext)
• Translate business needs into actionable product requirements, governance, and regulatory requirements
• Manage the product backlog and lead planning efforts; track delivery
• Serve as platform admin to maintain processes and features
• Partner with Schwab Technology Services and vendors to design and maintain integrations

Focus on product ownership with tools including Sprinklr, Brandwatch, ProofPoint, Hearsay, and Yext; includes platform administration and integrations with downstream systems; emphasizes governance and regulatory compliance and AI adoption.

The ideal candidate is a senior product owner with deep experience in social media technology platforms; demonstrated success in managing tool roadmaps and backlogs, partnering with STS and vendors to design/integrate platforms, and ensuring governance and regulatory requirements are met.