Position Details

Type Full-Time

Experience senior

Exp. Years 14+ years

Education Bachelor’s or Master’s degree in Computer Science or related field

Category Software Engineering

About this role

This role involves leading the development of routing and proxy solutions in cloud environments, focusing on scalability, high availability, and automation for contact center platforms.

Key Responsibilities

Manage routing and proxy systems
Lead distributed system development
Ensure system scalability and availability
Implement automation and CI/CD
Support 24x7 operations

Technical Overview

The candidate will work on distributed routing, TaskRouter, proxy, and cloud-native systems, with expertise in automation, continuous integration, and high-availability architectures.

Ideal Candidate

The ideal candidate is a senior software engineer with over 14 years of experience managing distributed routing and orchestration systems, with strong leadership and cloud environment expertise, capable of managing multiple workstreams and ensuring high availability.

Must-Have Skills

14+ years experience in software engineeringExperience managing software teamsExperience managing multiple workstreamsBachelor’s or Master’s degree in Computer Science or related fieldExperience with distributed routing and orchestrationExperience with cloud environmentsExperience with agile processesExperience with continuous integration and test automationExperience with 24x7 service operation

Nice-to-Have Skills

Experience with contact center platformsExperience with customer routing solutionsExperience with cloud securityExperience with monitoring tools

Tools & Platforms

DockerKubernetesAuroraDynamoDB

Required Skills

RoutingTaskRouterProxyCloud environmentsDistributed systemsScalabilityAgile processesContinuous integrationTest automation24x7 services

Hard Skills

RoutingTaskRouterProxyCloud environmentsDistributed systemsScalabilityRouting experiencesDistributed systemsCloud environmentsAgile processesContinuous integrationTest automation24x7 services

Soft Skills

LeadershipCommunicationProblem-solvingStrategic thinkingTeam management

Industry & Role

Industry SaaS

Job Function Lead routing and proxy system development in cloud environments

Role Subtype Routing Engineer

Tech Domains Amazon Web Services, Docker, Kubernetes, Aurora, DynamoDB

Keywords for Your Resume

routingTaskRouterProxycloud environmentsdistributed systemsscalabilityagile processescontinuous integrationtest automation24x7 servicesleadershipteam managementsoftware engineeringcloud securitymonitoring toolsproxyagileci/cd

Deal Breakers

Less than 14 years of experience, No experience managing multiple workstreams, Lack of experience with cloud environments, No experience with distributed routing or orchestration

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Senior Manager, Software Engineering (L5)

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