Position Details

Salary $75K – $99K USD / year

Type Full-Time

Experience senior

Exp. Years Not specified

Education Bachelor degree or equivalent work experience

Category Executive & General Management

About this role

Senior Operations Manager (Remote) responsible for overall management and performance of a large travel operation or multiple operations. The role leads client servicing and retention, manages employees, controls budgets and expenses, and ensures quality through error management.

Key Responsibilities

Serve as primary liaison between Account Manager and operational staff
Provide support, coaching, and performance improvement for team members
Manage hiring, on-boarding, disciplinary actions, and terminations
Monitor departmental expenses and manage overall budget and performance against budget
Perform quality management such as error management and evaluate operation staffing

Technical Overview

Travel-operations management role requiring GDS Sabre knowledge. Focus includes operational performance, staffing, quality/error management, and implementing new business operational changes.

Ideal Candidate

The ideal candidate is a senior operations leader with extensive corporate travel experience and strong GDS Sabre knowledge. They have prior managerial experience overseeing call center operations, delivering client servicing and retention, and managing budgets and costs while leading quality and staffing to meet operational goals.

Must-Have Skills

Prior managerial experiencePrior budget and cost management experienceGDS Sabre knowledgeThorough knowledge of the travel industryfares and marketsAbility to work nights and weekends when neededGood command of English

Tools & Platforms

Sabre (GDS)

Required Skills

Operational performance managementClient servicing and retentionEmployee managementBudgetary and cost managementhiringon-boardingdisciplinary actionsterminationsdepartmental expenseserror managementstaffing evaluationtravel industry fares and marketsGDS Sabre

Hard Skills

Operational performance managementClient servicing and retentionEmployee managementBudgetary and cost managementEmployment related activities: hiringon-boardingdisciplinary actionsand terminationsOperational staffing evaluation and maintenanceQuality management such as error managementLead implementation of new business implementationsDay-to-day operations managementTravel industry knowledge (fares and markets)GDS Sabre knowledgeManaging travel operations and call center operations

Soft Skills

LeadershipCoaching team members for improved performanceCommunicationAbility to work nights and weekends when neededClient service orientation

Industry & Role

Industry Travel/Business travel

Job Function Lead and optimize day-to-day travel operations with strong client servicing, staffing, quality, and budget management

Role Subtype VP of Operations

Keywords for Your Resume

Senior Operations ManagerSenior Manager - Operationstravel operationcall center operationsclient servicingclient retentionemployee managementbudgetary and cost managementoperational performanceprimary liaison between the Account Manager and the operational staffhiringon-boardingdisciplinary actionsterminationsdepartmental expensesquality managementerror managementstaffingGDS Sabrefaremarketsnights and weekendsgood command of Englishbudget and performance against budgetImplement new business implementationsbudget and cost managementtravel industry fares and markets

Deal Breakers

Must have GDS Sabre knowledge, Must have prior managerial experience, Must have prior budget and cost management experience, Must have thorough knowledge of the travel industry, fares and markets

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