About this role
Senior Principal Engineer to oversee Nordstrom's customer identity ecosystem, designing scalable architectures for cross-channel experiences while upholding privacy and security.
Key Responsibilities
- Lead enterprise-wide customer identity strategy and roadmap
- Architect identity solutions across channels
- Establish trust framework with deterministic verification and probabilistic risk assessments
- Develop identity observability frameworks
- Mentor engineering teams and influence architectural decisions
Technical Overview
Expert in IAM, customer data platforms, authentication protocols (OAuth, SAML, OIDC), data integration, privacy technologies, and enterprise-scale architecture with leadership experience.
Ideal Candidate
The ideal candidate is a senior/lead-level engineer with 15+ years delivering enterprise-scale customer identity solutions. They should be an IAM expert with strong knowledge of cross-channel data integration, privacy and regulatory compliance, and proven leadership in mentoring engineers.
Must-Have Skills
15+ years of professional experience in software engineering and demonstrated success delivering customer identity solutions at enterprise scaleBachelor's or Master's degree in Computer ScienceEngineeringor related fieldExpertise in identity and access managementcustomer data platformsauthentication protocolsand privacy-enhancing technologiesExperience balancing security requirements with frictionless customer experiences across multiple technology domainsFamiliarity with regulatory frameworks governing customer data and privacyDemonstrated ability to translate complex business requirements into technical solutions with measurable outcomesHistory of technical leadership across organizationsincluding mentoring engineersDomain knowledge in retail/e-commerce across identity resolution and personalization
Nice-to-Have Skills
AI/ML & Automation familiarityWorkflow orchestration tools (TemporalAirflowor similar)Geospatial data understandingManhattan Active / MFCS / SIM experienceOracle integration experience
Tools & Platforms
Identity ManagementData PlatformCross-Channel Data IntegrationSecurity GovernancePrivacy ComplianceObservability
Required Skills
15+ years in software engineering and customer identity solutions; identity management; authentication protocols; data integration; cross-channel data integration; privacy; security; governance; leadership
Hard Skills
Identity and Access ManagementCustomer Data PlatformAuthentication protocolsOAuthSAMLOIDCData integrationCross-channel data integrationPrivacySecurityRegulatory frameworksObservabilityArchitecture standardsLeadershipMentoringRetailE-commerce
Soft Skills
LeadershipMentoringCross-functional collaborationStrategic thinkingCommunicationProblem-solvingStakeholder management
Keywords for Your Resume
Senior Principal EngineerCustomer ProfileIdentity ManagementCustomer identityData integrationCross-channel data integrationPrivacySecurityRegulatory frameworksObservabilityArchitecture standardsLeadershipMentorRetailE-commerceEnterprise-scaleAuthentication protocolsOAuthSAMLOIDCCross-functionalRegulatory complianceOne NordstromIdentity management
Deal Breakers
Less than 15 years of relevant experience, No background in customer identity or IAM, Unwillingness to work hybrid in Seattle
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