✦ Luna Orbit — Software Engineering

Senior Product Definition Engineer

at PTC

📍 Remote, US Remote 💰 $87K – $115K USD / year Posted March 20, 2026
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Position Details

Salary $87K – $115K USD / year
Type Full-Time
Experience mid
Exp. Years 2+ years CAD, 4+ years Mechanical engineering
Education Bachelor's in Engineering
Category Software Engineering

About this role

This role involves supporting users of Onshape CAD software by providing technical assistance, reproducing bugs, and documenting support cases. The engineer collaborates with design and support teams to enhance user experience.

Key Responsibilities

  • Handle customer technical issues
  • Reproduce and document software bugs
  • Provide technical assistance to users
  • Create specifications for new features
  • Support community engagement

Technical Overview

The position requires expertise in CAD, mechanical design, and customer support, with familiarity with Onshape platform and support documentation processes.

Ideal Candidate

The ideal candidate is a mid-level engineer with strong CAD and mechanical design experience, familiar with Onshape, and capable of providing technical support and documentation.

Must-Have Skills

Bachelor’s degree in Engineering2+ Years of CAD experience4+ Years of Mechanical engineering / Design experience

Nice-to-Have Skills

Experience with OnshapeTechnical assistanceBug reportingCommunity engagement

Tools & Platforms

Onshape

Required Skills

CADMechanical engineeringDesign experienceCustomer supportBug reproductionSupport documentationSpecifications writingSupport engineerUXTechnical assistance

Hard Skills

CADMechanical engineeringDesign experienceCustomer supportSpecifications writingBug reproductionProduct supportOnshapeUXSupport documentation

Soft Skills

CommunicationProblem-solvingCustomer serviceCollaborationAdaptability

Industry & Role

Industry SaaS
Job Function Provide technical support and documentation for CAD software users
Role Subtype Customer Support Specialist

Keywords for Your Resume

Product Definition EngineerCADMechanical engineeringDesign experienceCustomer supportBug reproductionOnshapeSupport documentationUXTechnical assistanceSpecifications writingSupport engineerRemoteSupport specialistProduct support

Deal Breakers

Lack of engineering degree, Less than 2 years CAD experience, No support or customer service experience

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